Medical Receptionist

ConvenientMD•Burlington, MA

1d•Onsite

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, the receptionist greets and assists patients, completes registration, updates patient records, collects payments, and helps ensure patients with and without reservations are seen promptly. The role is suited to someone interested in beginning or developing a career in healthcare or customer service. The Medical Receptionist supports patient flow and daily clinic operations through patient communication, registration, payment collection, reservation management, referral scheduling, phone handling, and front-desk administration. The role uses reservation-scheduling and electronic medical record systems, as well as multiple software systems and established protocols, including those supporting occupational health partners and the Employer Services team. The receptionist is expected to learn ConvenientMD’s services and associated costs. The schedule requires 12-hour shifts. Full-time employees work three shifts per week, including at least four Saturday or Sunday shifts per month. Employees must be flexible to work nights, weekends, and holidays. When needed, the receptionist must be able to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic and travel to training shifts outside the primary clinic within a one-hour commute.

Requirements

High school diploma or GED.
Ability to work three 12-hour shifts per week for a full-time schedule, with at least four shifts per month on a Saturday or Sunday.
Flexibility to work nights, weekends, and holidays.
Ability, when needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic and to travel to training shifts within a one-hour commute.
Proactive and confident written and verbal communication, including raising concerns and communicating directly and professionally with colleagues and patients.
Strong attention to detail and organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
Proficiency with Microsoft Office Suite or related software.
Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
Ability to collaborate as part of a team and work independently with initiative and enthusiasm.
Analytical and problem-solving skills, including the ability to comprehend, interpret, and apply relevant laws, guidelines, regulations, ordinances, and policies.
Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

Medical Receptionist certification.
Previous experience in a medical receptionist role or similar customer service position.
Familiarity with medical terminology and basic knowledge of insurance processes.
Experience using electronic records management software and other programs used for medical registration and collection of HIPAA documentation.
Experience working with insurance billing and coding information.

Responsibilities

Welcome and greet patients and visitors in a friendly, professional manner, and assist with inquiries in person and over the phone.
Register patients efficiently, complete required forms, and update new and existing patient records accurately.
Respond to insurance and billing inquiries with clear information.
Assist ill or distressed patients as necessary using available resources.
Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
Request a card on file, follow up on patient balances, and support timely patient payments.
Collaborate with the healthcare team to support patient flow and efficient clinic operations.
Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
Assist with scheduling specialist referrals for patient follow-up as needed.
Follow established protocols for occupational health partners and the Employer Services team while working across multiple software systems.
Answer and direct phone calls professionally and promptly.
Keep the reception area organized and welcoming.
Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
Learn the scope of services provided by ConvenientMD and the costs associated with those services.
Use software systems for reservation scheduling and electronic medical records.
Work 12-hour shifts, including the required weekend shifts, and maintain flexibility for nights, weekends, and holidays.
When needed, work at other ConvenientMD locations within one hour of the primary clinic and travel for training shifts within a one-hour commute.

Benefits

Urgent care services at no cost to team members and their families.
Health insurance coverage.
Dental insurance coverage.
Vision insurance coverage.
Company-paid short-term disability.
Optional pet insurance.
401(k) match after one year of service.
Access to primary care, depending on location.
Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
Collaborative team environment that encourages professional growth.