Medical Receptionist

Ortho Louisville • Louisville, KY

6d

About The Position

The Medical Receptionist supports the organization by providing patients and visitors with a welcoming orthopaedic experience focused on their individual needs. The role works in a clinical environment and interacts with patients, coworkers, physicians, and others. It performs reception, scheduling, clerical, records, and payment duties while complying with HIPAA, OSHA, and organizational safety standards.

The position is based in a medical office and requires weekly travel between locations. Schedules may change as departmental needs change, including overtime and weekends. The work involves sitting and viewing a computer monitor approximately 90 percent of the day, as well as assisting patients with transfers and mobility when needed.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a customer service position.
• Customer-service orientation and a focus on working in a team environment.
• Ability to process monetary transactions and provide accurate change.
• Ability to work on a team while maintaining positive and professional relationships.
• Ability to multitask effectively.
• Ability to communicate calmly and clearly with patients, physicians, vendors, and staff.
• Ability to analyze situations and respond in a calm and professional manner.
• Strong professional communication in stressful and sensitive situations with patients of all ages.
• Attention to detail and organizational skills.
• Ability to remain focused and attentive without distractions such as personal devices.
• Ability to use appropriate body mechanics when transferring patients and assisting with walking or dressing.
• Ability to lift up to 30 pounds.
• Willingness to travel weekly between locations and work schedules that may change, including overtime and weekends.

Nice To Haves

• Customer service experience in a medical practice setting.
• Previous medical knowledge.
• CPR/AED and First Aid certification.
• Knowledge of medical terminology and anatomy.
• Knowledge of electronic health records systems.

Responsibilities

• Greet patients and visitors in a welcoming and inviting manner.
• Work and communicate effectively in the clinical environment with patients, coworkers, physicians, and others.
• Attend scheduled monthly department meetings.
• Treat patients, visitors, and coworkers with compassion, devotion, and respect.
• Provide compassionate support to patients and visitors in distress and help ensure individual patient needs are met.
• Assist patients with personal hygiene needs when warranted and transfer patients with ambulatory issues as needed.
• Collect, record, and update patient information.
• Facilitate scheduling of patient appointments.
• Perform clerical duties, including answering phone calls, taking messages, faxing, and scanning.
• Maintain information in the electronic medical record.
• Collect payments for services according to policy, including copayments and account balances, and accurately balance the daily drawer.
• Distribute paperwork efficiently according to protocol.
• Comply with HIPAA, OSHA, and organizational safety standards.
• Take initiative in performing additional tasks that may be necessary or in the practice's best interest.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED