Medical Receptionist
About The Position
Golden State Dermatology is a physician-led and physician-owned dermatology group with more than 37 locations across California. The group provides medical, surgical, and cosmetic dermatology services, including care for skin, hair, and nail conditions, Mohs micrographic surgery, cosmetic skincare, anti-aging treatments, body contouring, and plastic surgery. The Medical Receptionist helps ensure smooth front-desk operations and provides exceptional service to patients. The role includes welcoming patients, assisting with check-in and check-out, verifying insurance coverage and eligibility, answering phone inquiries, maintaining patient records, and managing appointments. Appointment management includes auditing future appointments, confirming attendance, and collecting information such as insurance details and intake questions. When openings arise, the receptionist contacts patients on waitlists or with future appointments to offer earlier slots, prioritizing the soonest available appointments for providers with openings. The receptionist also provides product education to patients and staff and sells available skincare products. The role requires multitasking and task management to complete responsibilities promptly. The Practice Manager may assign additional duties based on practice needs. The position focuses on making patients feel welcome, comfortable, and well cared for.
Nice To Haves
- Customer service skills or a patient-centered mindset.
- Previous dermatology, healthcare, or aesthetics experience.
- Knowledge of insurance carriers, such as Medicare, commercial plans, and HMOs.
- Experience with EClinicalWorks, EMA, or other EMR software.
Responsibilities
- Welcome patients and assist with check-in and check-out procedures.
- Verify patients’ insurance coverage and eligibility.
- Handle phone inquiries and maintain patient records.
- Manage appointment schedules, audit future appointments, confirm attendance, and collect pre-appointment information.
- Contact patients on waiting lists or with future appointments to offer earlier openings, prioritizing soonest available appointments for providers with open slots.
- Provide product education to patients and staff and sell available skincare products.
- Complete responsibilities promptly while multitasking and managing tasks.
- Provide attentive, compassionate service that helps patients feel welcome, comfortable, and well cared for.
Benefits
- 40% off products and procedures and the ability to participate in free annual injectable events.
- Comprehensive medical, dental, and vision benefits.
- Company-paid short- and long-term disability insurance and life insurance.
- Safe Harbor 401(k) match up to 4%.
- Flexible spending accounts and commuter benefits.
- Employee Assistance Program (EAP) counseling.
- Exclusive discounts for theme parks, attractions, hotels, concerts, and movie tickets.
- PTO accrual beginning on the first day of employment.
- Nine paid holidays for employees who work over 20 hours in a pay period.
- Pet insurance.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
