Medical Receptionist

ChenMed • St. Louis, MO

16d • $14 - $20 • Onsite

About The Position

The Care Facilitator is one of a patient’s first contacts with ChenMed and serves as a patient advocate by delivering exceptional customer service. The role checks patients in and out of the medical clinic and provides basic secretarial and administrative support. The successful candidate is committed to superior service and uses interactions to build trusting relationships with patients.

The position supports patient scheduling and clinic operations, maintains accurate patient information, assists with insurance verification and copay collection, coordinates referrals and transportation, and helps ensure patients’ comfort and service needs are addressed. It also supports the primary care provider’s HEDIS work and participates in team huddles.

This position may require local and regional travel up to 10% of the time and flexibility to work evenings, weekends, or holidays as needed. The posted hourly pay range is $14.30–$20.42. Final compensation depends on factors including experience, education, and geographic location; the position may also be eligible for bonuses or commissions.

Requirements

• High school diploma or equivalent education.
• At least 1 year of work experience in a medical clinic or similar environment.
• Exceptional customer service skills and a passion for serving others.
• Working knowledge of medical insurance and/or electronic medical record (EMR) systems.
• Ability to operate phones, personal computers, software, and other basic IT systems.
• Ability to communicate professionally and courteously with employees, patients, and others.
• Attention to detail to ensure accuracy of reports and data.
• Strong verbal and written communication skills and demonstrated listening skills.
• Positive and professional attitude.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Ability and willingness to travel locally and regionally up to 10% of the time.
• Fluency in spoken and written English.
• Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

• Graduation from a nationally accredited Medical Assistant program.
• BLS for Healthcare Providers certification.
• Knowledge of ChenMed Medical products, services, standards, policies, and procedures.

Responsibilities

• Greet patients and record information while checking them in, checking them out, or scheduling appointments; conduct lobby checks for organization and cleanliness.
• Manage primary care provider and specialist schedules, including ensuring Top 40 patients are scheduled every 13 days.
• Use computer equipment and programs to enter new patient information, print forms, schedule appointments, respond to emails, and prepare new-patient packets; ensure patient and emergency-contact information is accurately recorded.
• Make “love” calls and mail birthday and greeting cards to patients for special events.
• Answer telephone calls, take detailed and accurate messages, and direct messages to the appropriate person.
• Communicate information about ChenMed clinical personnel to patients and others.
• Verify patient insurance by phone or website, collect necessary copays, and help schedule follow-up and in-house specialist referral appointments.
• Escort patients to exam rooms and help ensure their comfort and well-being before leaving.
• Act as the PCP’s HEDIS champion by identifying HEDIS needs for scheduled patients; report on hospitalizations, including HITS census and ENS Ping.
• Offer patients a customer service survey at checkout and escalate issues when immediate service recovery is needed.
• Participate in daily and weekly huddles and provide patient details.
• Regulate and monitor transportation-related matters, including driver and patient lists, medication and grocery deliveries, driver behavioral challenges, and scheduling or coordinating Uber/Lyft rides.
• Maintain confidentiality of patients’ personal information and medical records.
• Review patient and appointment information for completeness and accuracy.
• Transmit correspondence by mail, email, or fax.
• Perform other duties as assigned or modified at the manager’s discretion.

Benefits

• The employer describes compensation as great and benefits as comprehensive, and mentions career development and advancement opportunities and work-life balance; specific benefit offerings are not listed in the posting.
• The position may be eligible for bonuses or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED