Medical Receptionist - Pediatrics Plymouth

Trinity Health•Plymouth, MN

About The Position

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to serve as the first point of contact for patients and visitors. The role supports a positive patient experience, efficient office operations, and exceptional patient care. The Medical Receptionist welcomes patients, manages front-desk and appointment activities, assists with payments and communications, maintains patient records, and works with providers and clinical staff to ensure a smooth patient experience. The position requires a high school diploma or GED, or a valid high-school work permit for candidates ages 15–17. Coursework in insurance or billing, medical practice education, or seminars is preferred but not required. No credentials or licensure are required. One to two years of experience in a medical or physician office or in customer service is preferred. The organization highlights day-one benefits for eligible team members, career growth and professional development opportunities, a supportive team-oriented workplace, and meaningful work helping patients access care. Trinity Health IHA Medical Group describes itself as a mission-driven organization serving communities across Southeast Michigan and emphasizes its values of Commitment, Advocacy, Respect, Efficiency, and Service. It is an Equal Opportunity Employer.

Requirements

High school diploma or GED, or, for candidates ages 15–17, a valid work permit from their high school.
One to two years of experience in a medical or physician office or customer service environment is preferred.
No credentials or licensure are required.

Nice To Haves

Coursework in insurance or billing, medical practice education, or seminars.
One to two years of experience in a medical or physician office or customer service environment.

Responsibilities

Welcome patients and visitors professionally and compassionately.
Check patients in and verify registration and insurance information.
Schedule, confirm, and reschedule appointments.
Answer phones, respond to inquiries, and route messages appropriately.
Collect payments and support accurate billing processes.
Assist with patient communications, paperwork, and MyChart support.
Maintain patient records and support day-to-day office operations.
Partner with providers and clinical staff to ensure a smooth patient experience.