Medical Receptionist Pediatrics

HealthPartners•Saint Louis Park, MN

4d•$20 - $29•Onsite

About The Position

Park Nicollet is seeking a Medical Receptionist to join its Primary Care Frontline team, supporting patient care and the experience of patients and their families. The position supports St. Louis Park Family Medicine with patient check-in, registration, and clerical work. Time is split between the front desk and the department assistance office. Receptionists provide timely, courteous service to patients and employer groups. Call-center duties include rapidly and accurately answering incoming telephone calls and following department guidelines and performance expectations. Front-desk duties include greeting patients, collecting co-pays, scheduling follow-up appointments and referrals, and supporting departmental clerical work. The role also requires protecting patient confidentiality, completing work professionally and on time, supporting process improvement and organizational changes, identifying oneself and the department during phone interactions, taking on related tasks, and maintaining an orderly work area. The department includes more than 20 Family Medicine clinicians and sees a combined 200 or more patients daily, in addition to handling patient calls and digital communications. It is a fast-paced setting that values diversity and requires critical thinking, problem-solving, and communication. The team collaborates with Pediatrics, Internal Medicine, and Urgent Care at the St. Louis Park 3850 building. Regular department hours are Monday through Thursday, 7 a.m. to 6 p.m., and Friday, 7 a.m. to 5 p.m., with occasional Saturday hours from 8 a.m. to noon. The position schedule is Monday through Friday, day shift, with occasional Saturdays.

Requirements

At least 6 months of related experience.
Accurate computer and keyboarding skills.
Knowledge of age-related growth and development principles necessary to provide appropriate service and ensure patient safety.
Proficiency operating telephones and headsets, PCs, printers, photocopiers, and fax machines.

Nice To Haves

Strong verbal and written communication skills.
Human relations sensitivity and customer service skills.
Listening skills and telephone etiquette.
Knowledge of medical terminology.
Comfort asking patients for co-pays and collecting payments.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced, structured environment.
Ability to sit for long periods.

Responsibilities

Answer and respond rapidly and accurately to incoming calls from patients and employer groups, following departmental guidelines and expectations.
Greet and check in patients, support registration, and collect co-pays.
Schedule follow-up appointments and referrals.
Perform departmental clerical duties and provide support in the department assistance office.
Provide timely, courteous, and professional service to patients and employer groups.
Maintain patient confidentiality and protect patient rights.
Identify oneself and the department during phone interactions.
Complete assigned work promptly, support process improvement and organizational changes, accept related tasks, and maintain a clean and orderly work area.