Medical Receptionist - Genoa Pediatrics

Trinity Health•Genoa, IL

About The Position

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to serve as the first point of contact for patients and help create a positive experience while supporting efficient office operations and exceptional patient care. The role involves welcoming patients and visitors, handling registration and insurance information, scheduling appointments, responding to phone and patient inquiries, collecting payments, supporting billing and MyChart, maintaining records, and coordinating with providers and clinical staff. The position is full-time and on the day shift. A high school diploma or GED is required, or applicants may be ages 15–17 with a valid work permit from their high school. One to two years of experience in a medical or physician office or customer service environment is preferred. No credentials or licensure are required. Coursework in insurance/billing, medical practice education, or seminars is preferred but not required. The organization highlights day-one benefits for eligible team members, career growth and professional development opportunities, a supportive team-oriented culture, and meaningful work helping patients access care. Trinity Health IHA Medical Group describes its mission and core values as Commitment, Advocacy, Respect, Efficiency, and Service, and states that it is an equal opportunity employer.

Requirements

High school diploma or GED, or be ages 15–17 with a valid work permit from their high school.
One to two years of experience in a medical or physician office or customer service environment is preferred.
No credentials or licensure are required.

Nice To Haves

Coursework in insurance/billing, medical practice education, or seminars is preferred but not required.
One to two years of experience in a medical or physician office or customer service environment is preferred.

Responsibilities

Welcome patients and visitors with professionalism and compassion.
Check patients in and verify registration and insurance information.
Schedule, confirm, and reschedule appointments.
Answer phones, respond to inquiries, and route messages appropriately.
Collect payments and support accurate billing processes.
Assist with patient communications, paperwork, and MyChart support.
Maintain patient records and support day-to-day office operations.
Partner with providers and clinical staff to ensure a smooth patient experience.