Medical Receptionist - MVMG Pediatrics

Alpine Physicians • Matthews, NC

11d

About The Position

The Medical Receptionist is the welcoming first point of contact for patients at MVMG Pediatrics. This role provides courteous front-desk service and administrative support in a fast-paced healthcare setting, helping ensure a positive patient experience and an organized reception area. Responsibilities include greeting visitors, managing appointments and paperwork, handling copays and reminder calls, maintaining accurate patient records, communicating by phone, and supporting the office team with general administrative work and projects.

Requirements

• High school diploma or equivalent.
• At least 1 year of receptionist experience, preferably in a healthcare setting.
• Proficiency in MS Word, Outlook, Excel, and EMR systems; Allscripts is preferred.
• Excellent communication skills for courteous and effective interaction with callers, physicians, and staff.
• Strong organizational skills, including the ability to prioritize, multitask, and pay close attention to detail.
• Ability to work well within a team.
• Ability to work independently in a high-stress environment.

Nice To Haves

• Receptionist experience in a healthcare setting.
• Familiarity with Allscripts EMR.

Responsibilities

• Greet and direct visitors, provide clear instructions, and help patients feel comfortable and informed.
• Collect copays, schedule appointments, prepare paperwork, and make reminder phone calls.
• Maintain current and balanced patient files and enter information accurately.
• Answer calls professionally, screen callers, take messages, and address caller needs with excellent customer service.
• Provide administrative support with computer input, typing, scheduling, form preparation, correspondence, data compilation, and projects.
• Maintain office equipment and supplies and keep the reception area clean and orderly.
• Take on additional tasks and projects as needed.
• Create a positive impression for patients visiting the office.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off (PTO)
• Employee Assistance Program (EAP)
• Quarterly performance bonus eligibility based on individual and/or company performance
• Professional development and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED