Medical Receptionist - Pediatrics

Best Care•Elkhorn, WI

4d•Onsite

About The Position

The Medical Receptionist works at Methodist Physicians Clinic - Elkhorn, located at 20021 Manderson Street in Omaha, Nebraska. The role communicates with patients, doctors, nurses, and other employees regarding schedules, charts, insurance issues, and other concerns, and greets and registers patients when they arrive at the clinic. The position provides courteous assistance and supports timely patient care and accurate clinic operations. The schedule is Monday, Tuesday, Wednesday, and Friday from 7:30 a.m. to 4:30 p.m., and Thursday from 7:30 a.m. to 1 p.m. The role requires a high school diploma or GED. Six months of previous customer service experience is preferred. An American Heart Association Basic Life Support (BLS) certification is preferred for Papillion PT.

Requirements

High school diploma or General Educational Development (G.E.D.).
Strong verbal communication skills for positive interaction with staff and customers in person and over the phone.
Ability to operate a computer, including a mouse and keyboard, and navigate scheduling, registration, and patient care applications.
Ability to follow written and verbal instructions.
Ability to work in a diverse healthcare environment with diverse customer expectations.
Ability to work as part of a team.
Ability to keep patient information confidential.
Ability to read, write, and comprehend written reports and documents.
Ability to manage multiple tasks simultaneously and efficiently.
Ability to exert up to 35 pounds of force (Medium Light Work).

Nice To Haves

Six months of previous customer service experience.
For Papillion PT: American Heart Association Basic Life Support (BLS) certification.

Responsibilities

Register patients for appointments by collecting and verifying demographic, insurance, and other essential information.
Greet, direct, and assist patients with questions in a prompt and polite manner.
Answer telephone calls to schedule appointments, take messages, direct calls, and handle other patient matters in a timely manner and in accordance with policies and procedures.
Prepare records for office visits by reviewing electronic medical records and chart contents.
Respond to insurance inquiries, assist with referrals, and complete paperwork so exam charges are submitted to insurance promptly.
Accurately process and distribute written communications and documents, including forms, letters, and mail.
Provide care appropriate to the patient's age to support understanding and comfort with treatment, as outlined in the Population Specific Criteria.