Medical Receptionist Pediatrics

HealthPartners•Saint Louis, MN

3d•Onsite

About The Position

Park Nicollet is seeking a Medical Receptionist to join its Primary Care Frontline team. The role supports patients and employer groups through front-desk service and clerical work, with responsibility for providing timely, courteous assistance and maintaining patient confidentiality. At the St. Louis Park Family Medicine department, the receptionist splits time between checking in patients at the front desk and performing clerical duties in the department assistance office. The department sees more than 200 patients daily across 20-plus clinicians and also handles patient calls and digital communications. The work is fast-paced and varied, requiring critical thinking, problem-solving, and communication. The receptionist team collaborates with Pediatrics, Internal Medicine, and Urgent Care in the same building. The regular schedule is Monday through Friday on the day shift, with occasional Saturdays. The department is open Monday through Thursday from 7 a.m. to 6 p.m., Friday from 7 a.m. to 5 p.m., and occasionally Saturday from 8 a.m. to noon.

Requirements

At least 6 months of related experience.
Accurate computer and keyboarding skills.
Knowledge of age-related growth and development principles necessary to provide appropriate service and assure patient safety.
Proficiency operating telephones and headsets, PCs, printers, photocopiers, and fax machines.

Nice To Haves

Strong verbal and written communication skills.
Human relations sensitivity and customer service skills.
Listening and telephone etiquette skills.
Knowledge of medical terminology.
Comfort asking patients for co-pays and race collection.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced, structured environment.
Ability to sit for long periods of time.

Responsibilities

Answer and respond rapidly and accurately to incoming telephone calls from patients and employer groups.
Greet patients and support front-desk check-in and registration.
Collect patient co-pays and support race collection.
Schedule follow-up appointments and referrals.
Perform departmental clerical duties.
Provide timely, courteous service to patients and employer groups requesting care.
Maintain patient confidentiality and protect patient rights.
Complete assigned work in a timely and professional manner.
Support ongoing process improvement and organizational or departmental changes.
Identify oneself and the department during phone interactions.
Accept additional related tasks and maintain a clean, orderly work area.