Medical Receptionist

Pediatric Associates Family of Companies•Jacksonville, FL

22d

About The Position

Pediatric Associates is seeking a Front Office Float to support pediatric care across designated office locations. The role welcomes patients and visitors, maintains and updates patient information, collects payments, and provides information and assistance before and after appointments. The position may rotate between office and remote/telework settings and requires travel to other office locations as needed. Float staff may be assigned to multiple designated offices.

Requirements

An active and valid driver's license upon hire and throughout employment.
Ability to learn and follow Pediatric Associates procedures, policies, and protocols.
Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff.
Ability to read, comprehend, and follow oral and written instructions.
Ability to interact effectively, support staff, and maintain professional working relationships.
Excellent customer service and professional, friendly patient and visitor reception skills.
Professional phone skills and etiquette, with the ability to speak clearly and concisely.
Good judgment and the ability to maintain patient confidentiality.
Ability to file alphabetically and numerically.
Experience using a computer system, scanner, printer, and fax.
Ability to meet the listed physical and sensory requirements, including wearing personal protective equipment.

Nice To Haves

At least one year of experience in a medical office setting.
Knowledge of computers and medical terminology.

Responsibilities

Greet patients and visitors in a friendly, professional manner.
Check in patients by updating demographic, insurance, primary care provider, and pharmacy information; collecting copays and balances; and providing consent forms and health questionnaires.
Check out patients, collect additional balances, and provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
Verify patient insurance through Batch Eligibility or on demand, and contact patients when coverage is inactive or their primary care provider is inappropriate.
Post patient charges and payments and complete charge and payment reconciliation.
Scan and upload documents through the Document Management system.
Sort and deliver mail and documents received by courier.
Maintain a clean work area and patient waiting area.
Participate in staff and educational meetings.
Protect sensitive information, including ePHI and PHI, in accordance with organizational policies and applicable regulations.