Medical Receptionist

Eye Care Partners•Wyandotte, MI

24d•Onsite

About The Position

EyeCare Partners is hiring a full-time, long-term Medical Receptionist (Patient Coordinator) for Byrd & Wyandotte Eye Clinic. The role is based on-site at the Wyandotte, Michigan office, with travel to other offices in Brownstown, Wayne, and Dearborn as needed; mileage is reimbursed. The Patient Coordinator is the first point of contact for patients, setting the tone for their visit through excellent patient care and handling administrative duties that support a smooth check-in and check-out experience. The office is open Monday through Friday, 8 a.m. to 5 p.m. Employees may need to work a little earlier or later as needed and are expected to work over 40 hours to meet business needs. The position requires a high school diploma or GED and at least one year of related experience or training, or an equivalent combination of education and experience. No licenses or credentials are required.

Requirements

High school diploma or GED.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Favorable result on a background check.
Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Strong customer service skills and the ability to interact courteously and professionally with employees at all levels.
Reliable transportation that allows travel to multiple work locations with minimal notice.
Ability and willingness to work over 40 hours to meet business needs.
Initiative in accomplishing practice goals, adaptability to change, and a team-oriented, patient-focused approach.

Responsibilities

Provide exceptional customer service during every patient encounter, in person and by phone.
Greet patients promptly and professionally, and thank them when they leave.
Answer internal and external phone calls and provide prompt, courteous service.
Manage patient flow and attend to patients’ and doctors’ time and schedules.
Verify medical and vision insurance.
Communicate effectively with patients, doctors, and managers, and respond to inquiries by phone, email, and in person.
Understand common fees for visits and collect correct payments.
Complete daily reconciliations, close out the day, and count down the cash drawer.
Perform general office duties and cleaning assigned by the manager.