Medical Receptionist

ConvenientMD • Farmington, ME

8d

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, the receptionist welcomes patients, completes registrations, updates patient records, collects payments, and helps ensure patients with and without reservations are seen promptly. The role is suited to someone interested in customer service or beginning a career in the medical field.

The Medical Receptionist supports patient interaction, payment collection, clinic coordination, and front desk operations. The position involves managing reservations and registrations, answering questions in person and by phone, coordinating with the healthcare team, scheduling specialist referrals, and keeping the reception area organized. The receptionist also uses multiple software systems for reservations and electronic medical records and learns the clinic’s services and associated costs.

The role requires 12-hour shifts. Full-time employees work three shifts per week, including at least four Saturday or Sunday shifts per month. Flexibility to work nights, weekends, and holidays is required. When needed, employees must be able to work at least three other ConvenientMD locations within an hour’s travel distance of their primary clinic and travel for training shifts within the same distance.

Requirements

• High school diploma or GED.
• Ability to work three 12-hour shifts per week for full-time employment, including at least four shifts per month on a Saturday or Sunday.
• Flexibility to work nights, weekends, and holidays.
• Ability, when needed, to work at a minimum of three other ConvenientMD locations within one hour’s travel distance of the primary clinic.
• Ability to travel for training shifts outside the primary clinic within a one-hour commute.
• Proactive, confident written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally.
• Strong attention to detail and organizational skills, with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to work collaboratively as part of a team and independently with initiative.
• Analytical and problem-solving skills, including the ability to comprehend, interpret, and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Trustworthiness and ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and related medical registration and HIPAA documentation programs.
• Experience working with insurance billing and coding information.

Responsibilities

• Greet patients and visitors in a friendly, professional manner and provide assistance in person and over the phone.
• Register patients, complete required forms, and update new and existing patient records accurately.
• Handle insurance and billing inquiries and provide clear information to patients.
• Assist ill or distressed patients as needed using available resources.
• Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely patient payments.
• Collaborate with the healthcare team to support patient flow and efficient clinic operations.
• Manage online and walk-in reservations and registrations to support patient satisfaction and provider schedules.
• Assist with scheduling specialist referrals for patient follow-up.
• Navigate multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and welcoming.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Learn the clinic’s scope of services and associated costs, and use reservation-scheduling and electronic medical record systems.
• Work 12-hour shifts, including the specified weekend shifts for full-time employment, and maintain flexibility for nights, weekends, and holidays.
• When needed, work at other ConvenientMD locations within an hour’s travel distance and travel for training shifts within that distance.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products such as hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED