Medical Receptionist
About The Position
Golden State Dermatology is a physician-led and owned dermatology group with more than 37 locations across California. The group provides medical, surgical, and cosmetic dermatology services, including treatment for skin, hair, and nail conditions, Mohs surgery, skincare, anti-aging services, body contouring, and plastic surgery. The Medical Receptionist supports front-desk operations and provides service to patients. The role includes welcoming patients, assisting with check-in and check-out, verifying insurance coverage and eligibility, handling phone inquiries, maintaining patient records, and managing appointments. Appointment-related work includes auditing future appointments, confirming attendance, collecting information before visits, and contacting patients on waiting lists or with future appointments when earlier openings become available. The receptionist also provides product education to patients and staff and sells available skincare products. The position requires multitasking and timely completion of responsibilities. The Practice Manager may assign additional duties based on practice needs. The role emphasizes making patients feel welcome, comfortable, and well cared for.
Nice To Haves
- Customer service skills or a patient-centered mindset.
- Previous dermatology, healthcare, or aesthetics experience.
- Knowledge of insurance carriers, such as Medicare, commercial insurance, and HMOs.
- Experience with EClinicalWorks, EMA, or other EMR software.
Responsibilities
- Welcome patients and assist with check-in and check-out procedures.
- Verify patients’ insurance coverage and eligibility.
- Handle phone inquiries and maintain patient records.
- Manage and audit the appointment schedule, confirm attendance, and collect necessary information before appointments, including insurance details and intake questions.
- Contact patients on waiting lists or with future appointments to offer earlier appointment slots and fill the soonest available openings for providers.
- Provide product education to patients and staff and sell available skincare products.
- Multitask and complete responsibilities promptly.
- Provide exceptional, compassionate service that helps patients feel welcome, comfortable, and well cared for.
- Perform additional duties assigned by the Practice Manager based on practice needs.
Benefits
- 40% off products and procedures, with the ability to participate in free annual injectable events.
- Comprehensive medical, dental, and vision benefits.
- Company-paid short- and long-term disability insurance and life insurance.
- Safe Harbor 401(k) match up to 4%.
- Flexible spending accounts and commuter benefits.
- Employee Assistance Program (EAP) counseling.
- Exclusive discounts for theme parks, attractions, hotels, concerts, and movie tickets.
- PTO accrual beginning on the first day of employment.
- Nine paid holidays for employees who work over 20 hours in a pay period.
- Pet insurance.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
