Medical Receptionist

Pediatric Associates Family of Companies•Jacksonville, FL

3d•Hybrid

About The Position

Pediatric Associates was founded in Hollywood, FL in 1955. The same clinician-led, evidence-based, medical home passion is a unifying driver for those who join Pediatric Associates Family of Companies. The Pediatric Associates Family of Companies is a growing team of Pediatricians and Pediatric Care Teammates who are excited to be part of the first nationwide Pediatric Primary Care Medical Home. We further our uniqueness by ensuring the clinician voice is leading our medical home innovations. Searching for a superior Medical Receptionist with a passion for pediatric care!!!

Requirements

A minimum of 1 year experience in a medical office setting preferred.
Upon hire, and for the duration of the employment period, a driver’s license must be active and valid.
Ability to learn & practice Pediatric Associate procedures, policies, and protocols.
Requires proficient grammar, spelling, and verbal skills to communicate with patients, providers, and staff in written documents.
Ability to read, comprehend, follow oral and written instructions.
Knowledge of computer and medical terminology desired.
Interact effectively, support staff & maintain a professional working relationship.
Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner.
Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concisely.
Use good judgment & maintain patient confidentiality.
Must be able to file alpha and numerically.
Requires experience in using a computer system, scanner, printer, fax etc.
Ability to wear Personal Protective Equipment (PPE).

Responsibilities

Serves patients and visitors by greeting them in a friendly and welcoming manner as they arrive at our offices.
Completes and updates all required information, collects payments, and provides other information as requested.
Discharges patients after their appointment, providing them with any pertinent information as well as follow-up appointments.
Check-in patients upon arrival, which includes updating demographics, insurance information, PCP, pharmacy, collect co-pays and patient balances, and providing consents for signature as well as appropriate health questionnaires.
Check out patients, collect additional balances, provide visit summary, specialist referral information, patient portal information, completed forms, and follow-up appointments.
Verify patient insurance through Batch Eligibility or on demand.
Contact patients whose insurance is not active, or PCP is not appropriate.
Post-patient charges and payments.
Complete charge and payment reconciliation.
Scan and upload documents through the Document Management system.
Sort and deliver mail and PA documents received by courier.
Maintain a clean work area and patient waiting area.
Participate in staff and educational meetings.