Medical Receptionist

ConvenientMD • Brunswick, ME

12d • $20 - $24

About The Position

ConvenientMD is hiring a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, the receptionist greets patients, completes registrations, updates patient records, collects payments, and helps ensure that patients with and without reservations are seen in a timely manner. The role is suited to someone interested in customer service or beginning a career in healthcare.

The position involves patient interaction and administrative work in a fast-paced clinic, including scheduling and registration, handling inquiries about insurance and billing, collecting payments, coordinating patient flow, answering phones, maintaining the reception area, and using scheduling and electronic medical record systems. The receptionist must be able to work 12-hour shifts, including nights, weekends, and holidays, and may need to work at other nearby clinic locations or travel for training.

Requirements

• High school diploma or GED.
• Availability to work 12-hour shifts, including nights, weekends, and holidays.
• Ability to work at least three other ConvenientMD locations within a one-hour travel distance when needed.
• Ability to travel for training shifts at locations within a one-hour commute.
• Proactive, confident written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally.
• Strong organizational skills, attention to detail, and ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate as part of a team and work independently with initiative.
• Strong analytical and problem-solving skills, including ability to interpret and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic insurance processes.
• Experience using electronic records management software and related programs for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Greet patients and visitors in a friendly, professional manner and assist them in person and over the phone.
• Register patients, complete required forms, and maintain accurate new and existing patient records.
• Respond to insurance and billing inquiries with clear information.
• Assist ill or distraught patients as needed using available resources.
• Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payments.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Coordinate with the healthcare team to support patient flow and efficient clinic operations.
• Assist with scheduling specialist referrals for patient follow-up.
• Use multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and welcoming.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Learn the clinic's services and associated costs.
• Use reservation scheduling and electronic medical record software.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED