Medical Receptionist

Yale New Haven Health•Stamford, CT

15d

About The Position

The Practice Administrative Associate coordinates patient care and physician activity by greeting patients and visitors, answering telephone calls, scheduling appointments, and maintaining patient medical records. The role supports an efficient, cost-effective check-in and front-desk operation, performs administrative and payment-related tasks, and contributes to quality improvement and patient feedback activities. Employees are expected to support the YNHHS Vision and Mission and uphold its values of integrity, patient-centered care, respect, accountability, and compassion.

Requirements

High school degree or equivalent.
At least 1 year of administrative or customer service experience.
Excellent organizational, communication, customer service, and teamwork skills.
Ability to multitask.
Values and practices a patient-centered approach to care.
Demonstrates professional, appropriate, effective, and tactful written, verbal, and nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments.

Nice To Haves

Prior experience in a physician's office or medical practice, hospital, or health system.
Electronic medical record (EMR) experience.
Working knowledge of Microsoft Office applications.

Responsibilities

Maintain appointment schedule templates, including alterations, deletions, and additions, and communicate schedule changes to appropriate staff and physicians or providers.
Coordinate the check-in process and front desk to support quality, cost-effective, and efficient services.
Receive patients on arrival and verify or obtain required information and signatures in accordance with NEMG policies and procedures.
Answer office telephone calls, assist callers pleasantly, take accurate and complete messages, and refer callers to appropriate personnel as needed.
Use proper telephone etiquette with patients, companies, and the healthcare team.
Complete pre-authorizations required by insurance companies for upcoming diagnostic tests and procedures when necessary, and track referrals received by the practice.
Maintain electronic medical records and/or paper medical charts in accordance with NEMG policies and procedures.
Perform daily administrative activities, including retrieving messages from answering services and voicemail, retrieving and distributing faxes, filing, photocopying, and opening and sorting mail.
Forward phones to the answering service and notify the service about physicians' on-call status.
Collect and reconcile co-payments and cash drawers, including cash, checks, and credit card payments, within Epic and according to NEMG policies and procedures.
Collaborate in and contribute to individual, team, and department quality improvement and evaluation activities.
Attend and actively participate in staff meetings.
Interact effectively and professionally with people of all ages and diverse cultural, socioeconomic, educational, racial, ethnic, sexual-orientation, lifestyle, and physical-ability backgrounds.
Coordinate efforts to obtain patient and family feedback through focus groups, surveys, and other means, and participate in interventions addressing identified needs.
Perform other related or additional tasks requested by physicians or management and provide cross coverage as needed.
Assist with or perform chaperone duties for patient medical procedures as needed.