Medical Receptionist

ConvenientMD • Newburyport, MA

1d

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, the receptionist welcomes patients, completes registrations, updates patient records, collects payments, and helps ensure patients with and without reservations are seen in a timely manner. The role is suited to someone interested in customer service or beginning a career in healthcare who enjoys working with people, staying organized, and multitasking.

The Medical Receptionist supports patient interactions, payment collection, clinic coordination, and front-desk operations. The role also requires learning ConvenientMD’s services and associated costs, and using reservation-scheduling and electronic medical record systems. Employees must be available for 12-hour shifts, including nights, weekends, and holidays, and may need to work at other nearby clinics or travel for training.

Requirements

• High school diploma or GED.
• Ability to work 12-hour shifts in consecutive or non-consecutive days.
• For full-time work: availability for three 12-hour shifts per week, including at least four Saturday or Sunday shifts per month.
• For part-time work: availability for two 12-hour shifts per week, including at least two Saturday or Sunday shifts per month.
• For per-diem work: availability for four 12-hour shifts per month, ideally one shift each week.
• Flexibility to work nights, weekends, and holidays.
• When needed, ability to work at a minimum of three other ConvenientMD locations within a one-hour travel distance of the primary clinic.
• Ability to travel for training shifts within a one-hour commute of the primary clinic.
• Proactive, confident written and verbal communication, including raising concerns and communicating directly and professionally.
• Strong attention to detail and organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to contribute to a welcoming community.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate effectively as part of a team and work independently with initiative.
• Analytical and problem-solving skills, including the ability to understand and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and other programs used for medical registration and collection of HIPAA documentation.
• Experience with insurance billing and coding information.

Responsibilities

• Welcome patients and visitors to the clinic in a friendly, professional manner and respond to inquiries in person and over the phone.
• Register patients, complete required forms, and maintain accurate records for new and existing patients.
• Handle insurance and billing inquiries and provide clear information to patients.
• Assist ill or distraught patients as needed using available resources.
• Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payments.
• Coordinate with the healthcare team to promote smooth patient flow and efficient clinic operations.
• Manage online and walk-in reservations and registrations to support patient satisfaction and provider schedules.
• Assist with scheduling specialist referrals for patient follow-up as needed.
• Use multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Maintain an organized, tidy, welcoming reception area.
• Perform administrative tasks such as photocopying, filing, and maintaining daily activity logs.
• Learn the scope of ConvenientMD services and the costs associated with them.
• Use reservation-scheduling and electronic medical record systems.
• Work 12-hour shifts, including the required weekend shifts for the applicable employment arrangement.
• Work nights, weekends, and holidays as needed.
• When needed, work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Travel to training shifts outside the primary clinic within a one-hour commute.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED