Medical Receptionist

ConvenientMD • Peabody, MA

1d • $20 - $25 • Onsite

About The Position

At ConvenientMD, the Medical Receptionist is the first point of contact for patients and visitors at the clinic. Working alongside the clinical team, this role greets patients, completes registration, updates patient records, collects payments, and helps ensure patients with and without reservations are seen in a timely manner. The position is suited to someone interested in customer service or starting a career in the medical field.

The role requires working 12-hour shifts. Full-time employees work three shifts per week, including at least four Saturday or Sunday shifts per month. Part-time and per-diem schedules are also described in the posting. Flexibility to work nights, weekends, and holidays is required. When needed, employees must be able to work at three other ConvenientMD locations within a one-hour travel distance of their primary clinic and travel for training shifts within a one-hour commute.

The listed hourly pay range is $20–$25. ConvenientMD describes a collaborative environment focused on professional growth and belonging, with benefits and other offerings detailed in the posting.

Requirements

• High school diploma or GED.
• Able to work 12-hour shifts; full-time availability requires three shifts per week and at least four Saturday or Sunday shifts per month.
• Flexibility to work nights, weekends, and holidays.
• When needed, able to work at a minimum of three other ConvenientMD locations within a one-hour travel distance from the primary clinic.
• Able to travel for training shifts outside the primary clinic within a one-hour commute.
• Proactive, confident written and verbal communication; raises concerns and communicates directly and professionally with colleagues and patients.
• Detail-oriented with strong organizational skills and the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, authentic, patient-focused approach that demonstrates kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative team player who contributes to a strong team dynamic.
• Self-motivated and able to work independently, take initiative, and identify better ways of working.
• Strong analytical and problem-solving skills, including the ability to understand and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Trustworthy and able to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and related programs for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Welcome and greet patients and visitors in a friendly, professional manner, and answer inquiries in person and over the phone.
• Register patients and ensure required forms are completed accurately; update new and existing patient records.
• Handle insurance and billing inquiries and provide clear information to patients.
• Assist ill or distressed patients as needed using available resources.
• Collect payments, insurance co-pays, and prescription charges in accordance with clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely patient payments.
• Manage online reservations and walk-in registration to support patient satisfaction and provider schedules.
• Collaborate with the healthcare team to support patient flow and efficient clinic operations.
• Assist with scheduling specialist referrals for patient follow-up.
• Navigate multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
• Answer and direct phone calls promptly and professionally.
• Maintain an organized, tidy, and welcoming reception area.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Learn the clinic's scope of services and associated costs.
• Use software systems for reservation scheduling and electronic medical records.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED