Medical Receptionist

ConvenientMD • Manchester, NH

9d • Onsite

About The Position

At ConvenientMD, Medical Receptionists are the first point of contact for patients and visitors at the clinic. Working alongside the clinical team, they greet patients, complete registrations, update patient records, collect payments, and help ensure patients with or without reservations are seen in a timely manner. The role suits someone interested in starting or growing a career in customer service or healthcare who enjoys working with people, staying organized, and multitasking.

Medical Receptionists support patient interactions, clinic coordination, front-desk operations, and use of ConvenientMD technology and services. They work with patients and colleagues in a fast-paced clinic environment, follow established protocols, protect confidential patient information, and contribute to an organized, welcoming clinic experience.

The position requires 12-hour shifts. Full-time employees work three shifts per week, including at least four Saturday or Sunday shifts per month. Part-time employees work two shifts per week, including at least two weekend shifts per month. Per-diem employees work four shifts per month, ideally one per week. Flexibility to work nights, weekends, and holidays is required. Employees may need to work at up to three other ConvenientMD locations within an hour of their primary clinic and travel for training shifts within an hour’s commute.

Requirements

• High school diploma or GED.
• Ability to work 12-hour shifts according to the applicable full-time, part-time, or per-diem schedule described in the posting.
• Flexibility to work nights, weekends, and holidays.
• Ability, when needed, to work at a minimum of three other ConvenientMD locations within a one-hour travel distance from the primary clinic.
• Ability to travel for training shifts outside the primary clinic within a one-hour commute.
• Proactive, confident written and verbal communication, including raising concerns and communicating directly and professionally.
• Strong organizational skills and attention to detail; ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, authentic, patient-focused approach and ability to support a sense of belonging.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate as part of a team and work independently with initiative and enthusiasm.
• Strong analytical and problem-solving skills, including ability to comprehend, interpret, and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or a similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and related programs for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Welcome and greet patients and visitors professionally, and assist with inquiries in person and over the phone.
• Register patients, complete required forms, and maintain accurate information in new and existing patient records.
• Handle insurance and billing inquiries by providing clear information to patients.
• Aid ill or distraught patients as necessary using available resources.
• Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely patient payments.
• Manage online and walk-in reservations and registrations to support patient satisfaction and provider schedules.
• Collaborate with the healthcare team to coordinate patient flow and clinic operations.
• Assist with scheduling specialist referrals for patient follow-up as needed.
• Navigate multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Maintain an organized, tidy, and welcoming reception area.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Learn the scope and costs of services provided by ConvenientMD.
• Use reservation scheduling and electronic medical record software.
• Travel to other clinics for coverage when needed and attend training shifts outside the primary clinic within the stated travel distance.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED