Medical Receptionist: (Ophthalmology Practice)

SharpeVision MODERN LASIK & LENS•Renton, WA

1d•$18 - $22•Onsite

About The Position

The Medical Receptionist, also described as a Patient Experience Specialist, contributes to SharpeVision’s success by providing superior customer service to patients. The role creates a positive patient experience through prompt service, quality care, and maintaining a clean, comfortable clinic environment. The position is based in Renton, Washington, and some travel may be required to provide staffing assistance at the Bellevue location. The role reports to the Billing Director and has no direct reports. The employee is expected to demonstrate SharpeVision’s core values: commitment to personal and professional growth, excellent communication, fanatical attention to detail, authenticity, and a patient-focused approach. The work is performed indoors in an environmentally controlled, structured setting with usually low-to-moderate noise; there may be exposure to disease or infections. The position requires a high school diploma or GED. An associate or bachelor’s degree is preferred. Direct healthcare experience is not required but is highly desired, particularly experience in ophthalmology. The role uses Microsoft Windows and Office, email, calendar and scheduling software, medical software, internet, and data-entry tools. The employee must be able to perform the listed duties satisfactorily, with reasonable accommodations where applicable.

Requirements

High school diploma or GED required.
Fluency in English, with strong oral and written comprehension and expression.
Clear speech and recognition, active listening, and the ability to respond to common inquiries and provide information to patients and colleagues.
Strong communication and interpersonal skills, including the ability to request clarification when needed.
Ability to use mathematical methods or formulas for general business calculations, calculate percentages, and compile, tabulate, or verify information or data.
Ability to collect data, establish facts, use logic, and identify information by categorizing and recognizing differences or similarities.
Computer skills with Microsoft Windows, Microsoft Office Suite, email, calendar and scheduling software, medical software, internet, and data entry.
Ability to sit; use hands and arms to handle, grasp, position, move, and control objects and tools; reach with hands and arms; and talk and hear.
Near vision, distance vision, depth perception, and ability to adjust focus.
Ability to perform essential duties satisfactorily; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Nice To Haves

Associate or bachelor’s degree preferred.
Healthcare experience is highly desired, particularly in ophthalmology, though it is not required.
Experience combining client-facing customer service or sales skills, especially in high-end settings such as concierge medicine, spas, hotels, fine dining, retail, or membership clubs.

Responsibilities

Act with integrity, honesty, and knowledge in support of SharpeVision’s culture and values.
Maintain a calm demeanor during high-volume periods or unusual events and set a positive example for the team.
Anticipate patient needs by evaluating the environment and patients for cues.
Communicate relevant information to the Center Director so the team can respond to patient needs.
Provide superior, patient-focused customer service, build personal connections, and discover and respond to patient needs.
Follow operational policies and procedures and meet center standards.
Maintain a clean and organized workspace so team members can locate resources.
Provide quality care by following applicable standards and health, safety, and sanitation guidelines.
Maintain regular and consistent attendance and punctuality.
Communicate clearly and pleasantly with patients and support proper patient check-in and check-out.
Remain flexible in performing different tasks within the center as needed to provide excellent patient service.
Help grow surgical volume by encouraging and facilitating patients for treatment.
Assist with insurance verification, pre-authorizations, and payment collections.
Ensure scheduling protocols support excellent clinical flow.
Support referral processes to provide timely and accurate responses to referring providers and patients.
Support call flow by responding to patient requests and conducting follow-up and new-patient-lead outreach.
Prioritize multiple tasks in a fast-paced environment and demonstrate organization and follow-through.
Perform other related duties as assigned by the supervisor.