Practice Manager- Ophthalmology

Atlantic Vision Partners•Virginia Beach, VA

About The Position

The Practice Manager leads the day-to-day operations of an ophthalmology practice, ensuring efficient workflows, exceptional patient care, and achievement of operational goals. The role oversees clinical and administrative staff and partners with physicians and organizational leadership to implement strategic initiatives, improve performance, and support practice growth. The manager oversees budgets and financial performance, monitors KPIs and patient satisfaction, and drives continuous improvement. The role ensures compliance with HIPAA, OSHA, company policies, regulatory requirements, and quality standards; manages staffing, onboarding, scheduling, payroll review, inventory, supplies, and equipment; and collaborates with revenue cycle and front-office teams to improve patient access, collections, customer service, and efficiency. The position also supports referral network growth, business development, marketing, and community outreach; maintains relationships with physicians, referral sources, optometrists, and community partners; leads staff meetings and huddles; and serves as the primary operational liaison between physicians, staff, and leadership. The listed compensation range is $60,000–$75,000, with actual compensation based on qualifications, experience, certifications, internal equity, and business needs.

Requirements

Minimum of 5 years of progressive leadership experience in healthcare operations, medical practice management, or clinic administration.
Proven ability to lead, develop, and retain high-performing clinical and administrative teams.
Strong business acumen and experience managing budgets, operational performance, productivity metrics, and financial results.
Knowledge of healthcare operations, medical terminology, reimbursement methodologies, and regulatory requirements.
Experience driving process improvement initiatives and implementing operational best practices.
Proficiency with electronic health records, practice management systems, Microsoft Office, and healthcare technology platforms.
Strong analytical skills, including the ability to interpret data, identify trends, and make informed business decisions.
Excellent communication, relationship-building, and conflict-resolution skills.
Experience partnering with physicians and healthcare providers to achieve organizational goals.
Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.
Professionalism, integrity, and discretion in handling confidential information.
Patient-focused mindset and commitment to an exceptional patient experience.
Valid driver's license and reliable transportation, with ability to travel between practice locations as needed.
Annual compliance training and compliance with HIPAA, OSHA, and company policies are required.

Nice To Haves

Bachelor's degree in healthcare administration, business administration, management, or a related field is preferred.
Ophthalmology, optometry, ambulatory surgery center, or multispecialty medical practice experience is strongly preferred.
Master's degree such as an MBA, MHA, or related field.
Lean Six Sigma or other process improvement certification.
Experience managing multiple locations or service lines.
Ophthalmology or optometry leadership experience.

Responsibilities

Lead daily practice operations, workflows, patient care, and achievement of operational goals.
Oversee clinical and administrative staff, including coaching, performance management, professional development, and employee engagement.
Partner with physicians and leadership on strategic initiatives, operational improvement, and practice growth.
Manage practice budgets, monitor financial performance, and identify opportunities to improve efficiency, productivity, and profitability.
Track and analyze KPIs, operational metrics, and patient satisfaction results to drive continuous improvement.
Ensure compliance with HIPAA, OSHA, company policies, regulatory requirements, and quality standards.
Develop staffing plans, coordinate onboarding, and support employee retention.
Oversee payroll review, scheduling, and workforce planning to maintain appropriate staffing levels.
Manage inventory, supply ordering, equipment maintenance, and capital equipment recommendations.
Collaborate with Revenue Cycle Management and front-office teams to optimize patient access, collections, customer service, and operational efficiency.
Evaluate patient flow and clinic operations and implement improvements to patient experience and clinical efficiency.
Build and maintain relationships with physicians, referral sources, optometrists, and community partners.
Support business development, referral network growth, marketing, and community outreach.
Lead staff meetings, daily huddles, and communication initiatives.
Serve as the primary operational liaison between physicians, staff, and organizational leadership.
Assist with financial reporting, budgeting, audits, and operational planning.
Foster accountability, teamwork, service excellence, and continuous improvement.
Perform other duties as assigned.