Senior Operations Manager - Ophthalmology

Akron Children's Hospital•Akron, OH

2d•Onsite

About The Position

The Senior Operations Manager oversees exempt and non-exempt employees and manages the daily operations and financial performance of at least one ophthalmology subspecialty practice, with additional oversight of at least two regional locations. The role provides strategic direction to specialty facilities, supports efficient and standardized workflows, and monitors operational and financial performance. It also oversees office functions, staff development, quality improvement efforts, and employee engagement.

Requirements

Strong leadership and team management skills.
Excellent organizational and multitasking abilities.
Proficiency in data analysis, financial management, and project management.
Expertise in financial analysis, budgeting, and resource allocation.
Proficiency with Microsoft software, including Excel, Word, PowerPoint, and Outlook.
Associate’s degree in Healthcare Administration; in lieu of an associate’s degree, at least five years of healthcare leadership experience is required.
A certificate in Healthcare Management is required within two years of assuming the role.
At least five years of healthcare leadership experience, preferably in ambulatory practice management.
RN licensure may be required for management of certain practices to meet ODH requirements.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Provide strategic direction and operational guidance to specialty facilities within the region.
Develop and implement standardized operational processes and workflows to improve efficiency and productivity.
Monitor key performance indicators and other metrics to assess operational performance and identify improvement opportunities.
Work with finance and administration teams to develop and manage operational budgets, forecasts, and financial performance targets.
Monitor billing, coding, collections, and other revenue cycle processes to support revenue generation and financial sustainability.
Identify cost-saving opportunities and operational efficiencies to maximize resource utilization and minimize expenses.
Manage OKR and goal setting for employees in the Management Incentive Plan to encourage individual and team results.
Manage day-to-day office operations, including scheduling, billing, and medical records management.
Recruit, train, and supervise administrative and clinical support staff; conduct performance evaluations and provide ongoing feedback and coaching.
Collaborate with healthcare providers and clinical staff on quality improvement initiatives to enhance patient care outcomes.
Develop employee engagement initiatives.
Perform other duties as assigned.