Surgical Coordinator for Ophthalmology Practice

Visionary Ophthalmology•Rockville, MD

About The Position

We are seeking a bilingual, Spanish-speaking Ophthalmic Surgical Coordinator (OCS), primarily for our Rockville office. The OCS assists patients with pre-operative preparations to build confidence in their medical care and help make the surgical experience as smooth as possible. The coordinator serves as a liaison among the office, surgical facility, patients, primary care physicians, and other medical offices. The role provides prospective vision correction surgery patients with education, counseling, and scheduling services for refractive laser procedures, IOL surgery, and other procedures. It also includes technical expertise in testing for these procedures. Counseling and support are provided by telephone and during clinic visits. The position assesses patient needs, provides education and financial counseling, follows up with patients, and promotes the surgery division.

Requirements

At least two to five years of work experience in a healthcare setting.
Two or more years of surgical or scheduling coordinator experience.
Advanced Spanish-speaking ability; bilingual Spanish is required.
Ability to work under pressure and complete assigned tasks in stressful situations.
Ability to communicate effectively and use good listening skills.
Attention to detail.
Ability to make decisions or take action to solve problems or reach goals.
Organizational skills and ability to follow a systematic method of performing tasks.
Strong time management skills.
Strong analytical skills.

Nice To Haves

Ophthalmology experience is preferred.

Responsibilities

Serve as the main conduit of information among patients, the practice, primary care providers, other physicians involved in patient care, insurance carriers, and surgical facilities throughout the surgery process.
Comply with all practice procedures and protocols.
Comply with applicable state and federal regulations.
Educate patients about available resources and what to expect during their visits.
Receive, respond to, and direct patient communications, including phone calls, emails, and faxes.
Coordinate documentation required for surgical procedures.
Gather medical information, including records and ancillary tests, to assist in coordinating patient care.
Perform other tasks as assigned.