Medical Receptionist

Pediatric Associates Family of Companies • Dallas, TX

15d

About The Position

The Medical Receptionist welcomes patients and visitors, completes and updates required information, collects payments, and provides requested information. The role checks patients in and out, shares pertinent visit information, and arranges follow-up appointments. This position requires fluency in both Spanish and English. The receptionist may rotate between office and remote/telework duties and may travel to other office locations as needed; designated float staff may be assigned to multiple locations.

Requirements

• Fluency in both Spanish and English is required.
• A minimum of one year of experience in a medical office setting is preferred.
• Must maintain an active, valid driver's license upon hire and throughout employment.
• Ability to learn and follow Pediatric Associate procedures, policies, and protocols.
• Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff.
• Ability to read, comprehend, and follow oral and written instructions.
• Ability to interact effectively and supportively with staff and maintain professional working relationships.
• Ability to provide excellent customer service and greet patients and visitors professionally and warmly.
• Professional phone skills and clear, concise speech.
• Good judgment and ability to maintain patient confidentiality.
• Ability to file alphabetically and numerically.
• Experience using computer systems, scanners, printers, and fax machines.

Nice To Haves

• Knowledge of computers and medical terminology.
• One or more years of experience in a medical office setting.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Check in patients by updating demographic, insurance, primary care provider, and pharmacy information; collecting copayments and balances; and providing consent forms and health questionnaires.
• Check out patients, collect additional balances, and provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
• Verify insurance eligibility and contact patients if coverage is inactive or the primary care provider information is not appropriate.
• Post patient charges and payments and complete charge and payment reconciliation.
• Scan and upload documents in the document management system.
• Sort and deliver mail and prior authorization documents received by courier.
• Maintain a clean work area and patient waiting area.
• Participate in staff and educational meetings.
• Protect sensitive information, including ePHI and PHI, in accordance with organizational policies and applicable regulations.

Benefits

• $1,000 sign-on bonus for eligible external new hires; not available to internal transfers, agency candidates, temporary staff, contractors, or individuals converting from agency to direct employment.
• Reimbursement for travel to other office locations as outlined by company policy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed