Medical Receptionist

CenterWell•Greenville, SC

About The Position

The Receptionist receives and correctly routes incoming and outgoing telephone calls and attends to visitors promptly, courteously, and accurately. The role performs basic administrative, clerical, operational, customer support, and computational tasks, typically on routine and patterned assignments. It operates a switchboard or multi-line phone and maintains long-distance call logs; takes and distributes accurate messages; greets visitors, determines the nature of their visit, issues visitor passes, maintains visitor logs, and alerts the appropriate party or directs visitors to the appropriate office, department, or employee. The role also responds to routine inquiries about matters such as location, hours of operation, phone numbers, and email address. Additional tasks may include booking meeting rooms, typing, organizing and distributing mail, and receiving and sending courier packages. The candidate works within defined expectations for quality, priorities, and timing, under close supervision and/or established policies, practices, and guidelines, with minimal opportunity to deviate. This is a patient-facing role included in the company’s TB screening program; selected candidates will be required to undergo TB screening. CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment. Its integrated care teams focus on personalized patient experiences and whole-person well-being.

Requirements

High school diploma or GED.
Excellent customer service and phone etiquette.
Team player with a positive attitude.
Ability to multitask in a fast-paced environment.
Attention to detail and strong organizational skills.
Knowledge of MS Office, including Word, Excel, Outlook, and Access.
Passion for contributing to an organization focused on continuously improving patient experiences and care.

Nice To Haves

One or more years of experience working in a healthcare setting; candidates with a strong customer service background in retail, hospitality, call centers, or similar settings will also be considered.
Experience with a value-based care model.
Knowledge of medical terminology.
Experience with EMR (Electronic Medical Records) systems.
Bilingual in English and Spanish.

Responsibilities

Receive and correctly route incoming and outgoing telephone calls.
Attend to visitors promptly, courteously, and accurately.
Operate a switchboard or multi-line phone and maintain long-distance call logs.
Take and distribute accurate messages.
Greet visitors, determine the nature of their visits, issue visitor passes, and maintain visitor logs.
Alert the appropriate party when visitors arrive or direct visitors to the appropriate office, department, or employee.
Respond to routine inquiries about the organization’s location, hours of operation, phone numbers, and email address.
Perform basic administrative, clerical, operational, customer support, and computational tasks.
Perform additional administrative activities as needed, such as booking meeting rooms, typing, organizing and distributing mail, and receiving and sending courier packages.