Medical Receptionist

Pediatric Associates Family of Companies•Fort Lauderdale, FL

3d•Hybrid

About The Position

Serves patients and visitors by greeting them in a friendly and welcoming manner as they arrive at our offices. Completes and updates all required information, collects payments, and provides other information as requested. Discharges patients after their appointment, providing them with any pertinent information as well as follow-up appointments.

Requirements

Proficient grammar, spelling, and verbal skills to communicate with patients, providers, and staff in written documents.
Ability to read, comprehend, follow oral and written instructions.
Knowledge of computer and medical terminology desired.
Interact effectively, support staff & maintain a professional working relationship.
Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner.
Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concisely.
Use good judgment & maintain patient confidentiality.
Must be able to file alpha and numerically.
Requires experience in using a computer system, scanner, printer, fax etc.
Adhere to all organizational information security policies and protect all sensitive information, including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.

Nice To Haves

A minimum of 1 year experience in a medical office setting preferred.
Driver’s license must be active and valid.

Responsibilities

Check-in patients upon arrival, which includes updating demographics, insurance information, PCP, pharmacy, collect co-pays and patient balances, and providing consents for signature as well as appropriate health questionnaires.
Check out patients, collect additional balances, provide visit summary, specialist referral information, patient portal information, completed forms, and follow-up appointments.
Verify patient insurance through Batch Eligibility or on demand.
Contact patients whose insurance is not active, or PCP is not appropriate.
Post-patient charges and payments.
Complete charge and payment reconciliation.
Scan and upload documents through the Document Management system.
Sort and deliver mail and PA documents received by courier.
Maintain a clean work area and patient waiting area.
Participate in staff and educational meetings.