Medical Receptionist
About The Position
Boston IVF is a highly experienced and respected fertility center, dedicated to providing innovative treatments, leading-edge technologies, and compassionate care. Since 1986, they have helped over 150,000 babies be born. The organization's mission is to give individuals and couples the best possible chance for a successful pregnancy while cherishing patient relationships. Boston IVF | IVI RMA North America is currently seeking a receptionist to join their growing team in the Waltham office. This role requires weekend and holiday work on a rotating basis. The Receptionist is crucial for ensuring an exceptional patient experience by managing phone calls, scheduling appointments, responding to non-clinical requests, and warmly greeting patients. This role involves close collaboration with the multidisciplinary team to resolve issues and maintain a positive practice image.
Requirements
- High School Diploma or GED required
- Minimum of 1 year experience as a medical office receptionist
- Minimum of 3 years customer service experience
- Strong computer proficiency
- Excellent listening, communication, and interpersonal skills
- Ability to work independently and exercise sound judgment
- Comfort working in a fast-paced, high-standard, and occasionally stressful environment
Nice To Haves
- Associate degree preferred
Responsibilities
- Welcome and greet patients and visitors in a professional and compassionate manner
- Answer and route patient phone calls
- Maintain a calm, composed, and professional demeanor
- Anticipate patient needs and anxieties; provide clear and supportive responses to questions
- Schedule patient appointments in accordance with physician templates
- Identify scheduling conflicts and recommend appropriate solutions
- Maintain accurate patient records, including demographic, financial, and insurance information
- Collect co-pays and patient payments
- Coordinate patient care in collaboration with nursing staff
- Partner with the Finance Department to ensure reimbursement and insurance information is complete
- Appointment confirmations and patient charting
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off and 8+ Paid Holidays
- Company-paid Life Insurance, Long-Term Disability, and AD&D
- Flexible Spending Accounts
- Employee Assistance Program
- 401(k) Retirement Plan
- Optional benefits including Short-Term Disability, Life Insurance, and AD&D buy-up plans, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
