Medical Receptionist
About The Position
ProHealth Physicians, part of the Optum family of businesses, is hiring a friendly, patient-focused, and detail-oriented Medical Receptionist to support its care team and patients. This full-time position is 40 hours per week, Monday through Friday, at 2 Elizabeth St., Bethel, Connecticut. The receptionist greets and checks in patients, schedules appointments, answers telephone inquiries, collects payments, maintains demographic information, and uses the electronic health record (EHR) in accordance with company policies and standard workflows. The employee may also be asked to provide coverage at local practices in the region based on business needs. The employee will work an eight-hour shift scheduled between 7:30 a.m. and 5:00 p.m. Monday through Friday; the manager will determine the schedule upon hire. The role offers hourly pay ranging from $16.00 to $29.00, based on factors including local labor markets, education, work experience, and certifications. UnitedHealth Group describes its benefits and rewards as including paid time off, paid holidays, health coverage, retirement savings, education reimbursement, employee discounts, and other programs, subject to eligibility requirements.
Requirements
- High school diploma or GED.
- At least 1 year of receptionist or customer service experience.
- Intermediate computer proficiency with Microsoft Office.
Nice To Haves
- Experience working in a primary care setting.
- Experience working with EPIC.
Responsibilities
- Conduct patient check-in and check-out.
- Answer incoming calls and use the EHR to document details of patient inquiries.
- Contact patients who need appointments or service follow-up.
- Schedule appointments using standard scheduling protocols.
- Manage administrative in-basket pools and work queues.
- Scan documents into the EHR according to standard protocols.
- Balance payments and prepare deposits.
- Protect patient rights by maintaining the confidentiality of medical, personal, and financial information.
- Provide coverage at other ProHealth locations on an ad hoc basis.
- Perform other duties as assigned.
Benefits
- Paid time off accrued beginning with the first pay period.
- Eight paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental, vision, life and accidental death and dismemberment insurance.
- Short-term and long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
