Medical Receptionist

Momentum Spine and Joint•Arlington, TX

11d

About The Position

Momentum Spine and Joint is seeking a full-time Medical Receptionist for its outpatient clinical network serving the DFW metroplex. The role supports patients, visitors, and medical staff through reception, scheduling, clerical, insurance and billing, and medical procedural support. The receptionist greets patients and visitors, answers inquiries, provides information about the organization, and completes administrative requirements while maintaining professionalism and protecting patient privacy in accordance with company policies and HIPAA requirements. The position requires strong customer service, communication, organization, computer, and multitasking skills. The Medical Receptionist helps keep patient appointments on schedule, maintains accurate records and accounts, supports office operations, and works collaboratively with colleagues. The role may require travel between facilities.

Requirements

High school diploma or GED.
One year of customer service experience.
Valid Texas Driver’s License.
Knowledge of administrative and clerical procedures, systems, terminology, word processing, and file and records management.
Knowledge of computers and relevant software applications.
Strong computer skills and proficiency in Microsoft Outlook, Excel, and Word.
Strong attention to detail and thoroughness in completing work tasks.
Ability to maintain composure and control emotions in difficult situations.
Ability to accept criticism and deal calmly and effectively with high-stress situations.
Flexibility and ability to adapt to change and variety in the workplace.
Ability to work independently with little or no supervision.
Ability to maintain organized systems that ensure timely patient flow.
Ability to multitask and stay task-oriented and organized.
Excellent, polished patient interaction skills and professional communication with patients.
Exceptional customer service and telephone etiquette.
Energetic attitude and desire to learn and develop new skills.
Ability to travel between facilities if necessary.

Responsibilities

Demonstrate the company’s customer service standards when interacting with patients and visitors.
Greet arriving patients and visitors and provide appropriate information.
Help patients complete required forms and documentation; verify forms and record demographic information in the EMR system.
Update patient information in databases and e-clinical records.
Move patients through appointments as scheduled and notify providers when patients arrive.
Respond to requests for information, including sending faxes and emails.
Answer telephone calls, handle inquiries, transfer calls, and direct messages to appropriate medical office staff.
Maintain patient accounts by obtaining, recording, and updating personal and financial information.
Record and update financial information and record and collect patient charges.
Call patients to remind them of appointments and keep patients’ families informed of patient status.
Schedule and reschedule appointments and update appointment calendars.
Create and label patient charts.
Manage filing, record keeping, and required statistical reporting.
Coordinate mail flow and maintain stocks of forms and office supplies.
Keep the reception area neat, clean, and well maintained.
Follow workplace safety rules, report accidents, correct minor safety hazards, and communicate identified hazards to peers and management.
Use downtime efficiently, monitor team members’ workloads, and offer or provide assistance when needed.
Protect patient and family privacy and maintain confidentiality of records in accordance with policy, procedure, and HIPAA requirements.
Adhere to company standards of business conduct.
Perform other duties as assigned.