Medical Receptionist

ConvenientMD•Westbrook, ME

9d•$20 - $24•Onsite

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, this role welcomes and assists patients, completes registration, updates patient records, collects payments, and helps ensure patients with and without reservations are seen promptly. The position is suitable for someone interested in beginning a career in customer service or the medical field. The Medical Receptionist supports patient flow and clinic operations by managing reservations and registration, assisting with referrals, responding to inquiries, and using scheduling and electronic medical record systems. The role also handles front-desk administration and helps maintain a welcoming, organized reception area. The role requires 12-hour shifts. Full-time employees work three shifts per week, including at least four weekend shifts per month. Flexibility to work nights, weekends, and holidays is required. When needed, employees must be able to work at three or more other ConvenientMD locations within one hour of their primary clinic and travel for training shifts within a one-hour commute.

Requirements

High school diploma or GED.
Availability to work 12-hour shifts.
For full-time employment, availability for three 12-hour shifts per week and at least four shifts per month on a Saturday or Sunday.
Flexibility to work nights, weekends, and holidays.
When needed, ability to work at a minimum of three other ConvenientMD locations within a one-hour travel distance of the primary clinic.
Ability to travel for training shifts outside the primary clinic within a one-hour commute.
Proactive, confident written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally.
Strong attention to detail and organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
Compassionate, patient-focused approach and ability to contribute to an inclusive community.
Proficiency with Microsoft Office Suite or related software.
Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
Ability to collaborate effectively as part of a team and work independently with initiative.
Strong analytical and problem-solving skills, including the ability to understand and apply applicable laws, guidelines, regulations, ordinances, and policies.
Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

Medical Receptionist certification.
Previous experience in a medical receptionist role or similar customer service position.
Familiarity with medical terminology and basic insurance processes.
Experience using electronic records management software and other programs for medical registration and collection of HIPAA documentation.
Experience with insurance billing and coding information.

Responsibilities

Greet patients and visitors in a friendly, professional manner and respond to inquiries in person and over the phone.
Register patients, complete required forms, and accurately update new and existing patient records.
Handle insurance and billing inquiries and provide patients with clear information.
Assist ill or distressed patients using available resources.
Collect payments, insurance co-pays, and prescription charges in accordance with clinic financial policies.
Request a card on file, follow up on patient balances, and support timely payments.
Manage online and walk-in reservations and patient registration to support patient satisfaction and provider schedules.
Collaborate with the healthcare team to coordinate patient flow and clinic operations.
Assist with scheduling specialist referrals for patient follow-up.
Navigate multiple software systems and follow occupational health partner protocols in support of the Employer Services team.
Answer and direct phone calls professionally and promptly.
Keep the reception area organized and welcoming.
Perform administrative tasks such as photocopying, filing, and maintaining daily activity logs.
Learn the scope and costs of ConvenientMD services.
Use reservation scheduling and electronic medical record software.
Travel to other ConvenientMD locations for coverage when needed and for training shifts.

Benefits

Urgent care services at no cost to team members and their families.
Health insurance coverage.
Dental insurance coverage.
Vision insurance coverage.
Company-paid short-term disability.
Optional pet insurance.
401(k) match after one year of service.
Access to primary care, depending on location.
Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
Employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
Collaborative team environment that encourages professional growth.