Medical Receptionist

Pediatric Associates Family of Companies•Huntington Beach, CA

3d•Hybrid

About The Position

Coastal Kids is a leading pediatric medical group in Southern California. We are growing and seeking dedicated and skilled Medical Assistants to join our team throughout Orange County. The ideal candidate will play a vital role in providing back office support and assisting our wonderful clinicians in delivering high-quality patient care. Searching for a superior Medical Receptionist with a passion for pediatric care!!!

Requirements

A minimum of 1 year experience in a medical office setting preferred.
A driver’s license must be active and valid.
Ability to learn & practice Pediatric Associate procedures, policies, and protocols.
Proficient grammar, spelling, and verbal skills to communicate with patients, providers, and staff in written documents.
Ability to read, comprehend, follow oral and written instructions.
Knowledge of computer and medical terminology desired.
Interact effectively, support staff & maintain a professional working relationship.
Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner.
Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concisely.
Use good judgment & maintain patient confidentiality.
Must be able to file alpha and numerically.
Experience in using a computer system, scanner, printer, fax etc.

Responsibilities

Serves patients and visitors by greeting them in a friendly and welcoming manner as they arrive at our offices.
Completes and updates all required information, collects payments, and provides other information as requested.
Discharges patients after their appointment, providing them with any pertinent information as well as follow-up appointments.
Check-in patients upon arrival, which includes updating demographics, insurance information, PCP, pharmacy, collecting co-pays and patient balances, and providing consents for signature as well as appropriate health questionnaires.
Check out patients, collect additional balances, provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
Verify patient insurance through Batch Eligibility or on demand.
Contact patients whose insurance is not active, or PCP is not appropriate.
Post-patient charges and payments.
Complete charge and payment reconciliation.
Scan and upload documents through the Document Management system.
Sort and deliver mail and PA documents received by courier.
Maintain a clean work area and patient waiting area.
Participate in staff and educational meetings.