Medical Receptionist

OCLI Vision•Rockville Centre, NY

13d

About The Position

Spectrum Vision Partners / OCLI Vision is seeking a friendly, organized, and patient-focused Medical Receptionist to support front-office operations and help create a positive patient experience. The role includes welcoming patients, managing check-in and check-out, answering calls, scheduling appointments, verifying insurance and referrals, maintaining patient records, collecting payments, explaining office policies and financial responsibilities, and coordinating with clinical teams and other locations. The receptionist also uses EMR systems and communicates professionally by telephone and email. Saturday availability may be required depending on office location.

Requirements

At least 1 year of customer service experience.
Proficiency in Microsoft Outlook and Excel, including professional email communication.
Strong communication, organizational, multitasking, and problem-solving skills.
Ability to explain insurance coverage, practice policies, and patient financial responsibilities confidently and compassionately.
Strong attention to detail and ability to maintain accurate, confidential patient records.
Positive attitude, professionalism, and ability to thrive in a fast-paced medical environment.
Reliable transportation and flexibility to work Saturdays based on office needs.

Nice To Haves

Medical reception experience.
Experience with patient registration, appointment scheduling, insurance verification, referrals, and basic medical billing.
Familiarity with EMR systems; NextGen is preferred.
Familiarity with insurance verification platforms such as Clearwave.

Responsibilities

Welcome patients and manage check-in and check-out.
Answer incoming calls and provide exceptional customer service.
Schedule, cancel, and modify patient appointments in coordination with provider schedules and patient needs.
Obtain and verify referral information, insurance coverage, benefits, and eligibility using insurance websites and verification platforms.
Maintain accurate patient records and obtain required documentation and signatures, including registration forms, financial responsibility agreements, privacy acknowledgments, and applicable patient consents.
Collect copays, deductibles, outstanding balances, and other out-of-pocket expenses.
Professionally address questions about patient statements, insurance coverage, and financial responsibilities.
Explain office policies and procedures, including referral requirements, assignment of benefits, payment expectations, account balances, and applicable charges.
Communicate with clinical teams and other office locations to support patient flow, scheduling, and continuity of care.
Maintain accurate patient information, use EMR systems, and communicate professionally by telephone and email.