Medical Receptionist
About The Position
The Medical Receptionist reports to the Practice Manager and creates the initial connection with guests at the DOC clinic. The role ensures that guests experience tenacious caring from arrival through departure by communicating effectively, offering assistance, and responding to individual needs. The Receptionist leads registration, benefits verification, checkout, payment collection, and end-of-day closing procedures. The role welcomes guests, provides courteous and professional service, protects guest confidentiality and personal health information, and maintains working knowledge of HIPAA requirements. It also supports office operations, guest flow, scheduling, phone calls, clinic opening and closing, and lobby upkeep.
Requirements
- Proficient computer skills.
- Able to lift up to 50 pounds.
- Able to use active listening skills.
- Able to work as part of a team.
- Flexible and adaptable.
- Proactive leadership and enthusiastic behavior.
- Model DOC values and service standards.
Responsibilities
- Lead guest registration, benefits verification, and checkout procedures.
- Collect guest payments at the time of service.
- Lead end-of-day closing procedures.
- Welcome guests and maintain a courteous, attentive, and professional manner; lead hospitality efforts.
- Maintain guest confidentiality and ensure protected health information is secure; understand and comply with HIPAA regulations.
- Follow customer service protocols so guests have their questions answered and checkout is complete.
- Handle office duties such as distributing mail, maintaining the accuracy of the change till, replenishing lobby refreshments, and completing other general office duties as assigned.
- Facilitate guest flow by notifying providers and team members of arrivals, monitoring delays, and communicating with others.
- Assist new guests, update existing guest demographics, collect personal and financial information, and gather payments.
- Answer phones, return calls, and schedule appointments professionally and promptly while following clinic protocols.
- Verify guest benefits and obtain test precertifications or authorizations when necessary.
- Open and close the clinic and maintain a clean, organized lobby throughout the day.
- Assist guests as needed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
