Medical Receptionist

ConvenientMD • Belfast, ME

10d

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, the receptionist helps patients have a welcoming and organized experience, completes registration and record updates, collects payments, and supports timely patient flow for both reserved and walk-in visits. The role is suitable for someone beginning a career in healthcare or customer service.

The receptionist handles in-person and telephone inquiries, patient forms, insurance and billing questions, payments, reservations, referrals, and front-desk administration. The role also requires familiarity with ConvenientMD services and their costs, and the ability to use scheduling and electronic medical record systems while following established protocols.

This position requires 12-hour shifts. Full-time employees work three shifts per week, including at least four weekend shifts per month. Employees must be flexible to work nights, weekends, and holidays, and may need to work or train at other ConvenientMD clinics within a one-hour commute. Part-time and per-diem schedules are also described in the posting.

Requirements

• High school diploma or GED.
• Ability to work 12-hour shifts.
• For full-time work, availability for three 12-hour shifts per week and at least four shifts per month on a Saturday or Sunday.
• Flexibility to work nights, weekends, and holidays.
• Ability, when needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel to training shifts outside the primary clinic within a one-hour commute.
• Proactive and confident written and verbal communication, including raising concerns and communicating directly and professionally.
• Strong attention to detail and organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate as part of a team and work independently with initiative and enthusiasm.
• Analytical and problem-solving skills, including the ability to understand, interpret, and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or a similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and related medical registration and HIPAA documentation programs.
• Experience with insurance billing and coding information.

Responsibilities

• Welcome and greet patients and visitors in a friendly, professional manner, and assist them in person and over the phone.
• Register patients, complete required forms, and accurately update new and existing patient records.
• Respond to insurance and billing inquiries and provide clear information to patients.
• Assist ill or distressed patients as needed using available resources.
• Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payment.
• Coordinate with the healthcare team to support patient flow and efficient clinic operations.
• Manage online and walk-in reservations and registrations to support patient satisfaction and provider schedules.
• Assist with scheduling specialist referrals for patient follow-up.
• Navigate multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and welcoming.
• Perform administrative tasks such as photocopying, filing, and maintaining daily activity logs.
• Learn the scope and costs of ConvenientMD services and use reservation scheduling and electronic medical record systems.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED