Medical Receptionist

Pediatric Associates Family of Companies • Lauderdale Lakes, FL

13d

About The Position

The Medical Receptionist serves patients and visitors by greeting them in a friendly, welcoming, and professional manner. The role handles patient check-in and checkout, updates patient and insurance information, collects payments, and provides relevant visit information and follow-up appointments. The position also supports document processing, charge and payment reconciliation, mail distribution, and maintaining clean work areas. The role is patient-facing and may rotate between office and remote/telework work, with travel to other office locations as needed.

Requirements

• Maintain an active and valid driver's license upon hire and throughout employment.
• Ability to learn and follow Pediatric Associates procedures, policies, and protocols.
• Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff.
• Ability to read, comprehend, and follow oral and written instructions.
• Ability to interact effectively, support staff, and maintain professional working relationships.
• Excellent customer service skills and the ability to greet and receive patients and visitors professionally and courteously.
• Professional phone skills and etiquette, including the ability to speak clearly and concisely.
• Good judgment and ability to maintain patient confidentiality.
• Ability to file alphabetically and numerically.
• Experience using a computer system, scanner, printer, and fax machine.
• Ability to meet the physical demands listed, including standing, sitting, reaching, manual dexterity, lifting or carrying 10 pounds or less, and wearing personal protective equipment.

Nice To Haves

• At least one year of experience in a medical office setting is preferred.
• Knowledge of computers and medical terminology is desired.

Responsibilities

• Check in patients by updating demographics, insurance information, primary care provider and pharmacy details; collecting copayments and balances; and providing consent forms and health questionnaires.
• Check out patients, collect additional balances, and provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
• Verify patient insurance through Batch Eligibility or on demand, and contact patients when insurance is inactive or their primary care provider is not appropriate.
• Post patient charges and payments and complete charge and payment reconciliation.
• Scan and upload documents through the Document Management system.
• Sort and deliver mail and prior authorization documents received by courier.
• Maintain a clean work area and patient waiting area.
• Participate in staff and educational meetings.
• Protect sensitive information, including ePHI and PHI, in accordance with organizational policies and applicable regulations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed