Medical Receptionist

Pediatric Associates Family of Companies•Miramar, FL

19d

About The Position

The Medical Receptionist greets, instructs, directs, and schedules patients and visitors, and serves as a liaison between patients and medical support staff. The role handles phone calls and messages, patient scheduling and check-in/check-out, medical records and document processing, insurance verification, referrals, and cashier-related tasks. The receptionist is expected to maintain a professional, courteous, and helpful approach, keep the work area and lobby orderly, participate in staff and educational meetings, and protect confidential information in accordance with organizational policies and applicable regulations.

Requirements

High school diploma or equivalent.
Ability to learn and practice organizational procedures, policies, and protocols.
Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff.
Ability to read, comprehend, and follow oral and written instructions.
Ability to interact effectively and supportively with staff and maintain professional working relationships.
Excellent customer service skills and a professional, friendly manner when receiving patients and visitors.
Professional phone skills and etiquette, including the ability to speak clearly and concisely.
Good judgment and ability to maintain patient confidentiality.
Ability to file alphabetically and numerically.
Experience using a computer system, scanner, printer, and fax machine.
None required for licensure.

Nice To Haves

One year of work experience in a medical office setting is preferred.
Knowledge of computers and medical terminology is desired.

Responsibilities

Answer incoming calls courteously and professionally, screen calls, and convey messages electronically, in writing, and verbally.
Schedule appointments according to office scheduling policies.
Greet patients and visitors promptly and courteously, provide assistance, and direct them to the appropriate area.
Assist with chart retrieval and set up new patient charts or EHR charts.
Ensure lab results, physician reports, and day sheets are properly placed.
Scan, upload, and distribute chart documents in the document manager.
Check in and check out patients in a timely manner and mark patients appropriately in the Patient Tracking System.
Print debit tickets and follow organizational policy related to cashier functions.
Check balances and credits, collect co-payments and other payments according to insurance plans, and discuss and interpret patient balance information within collection policy guidelines.
Verify insurance and update medical records and computer systems with new information.
Post charges and payments, match procedures with the correct diagnosis, and reconcile charges and payments.
Complete referral authorization requests and provide patients with referral information.
Sort and deliver mail, medical records, and other correspondence.
Maintain a neat and orderly work area and lobby.
Participate in staff and educational meetings.
Adhere to information security policies and protect sensitive information, including ePHI and PHI, in accordance with organizational policy and applicable federal, state, and local regulations.