Medical Receptionist

ConvenientMD • Brunswick, ME

12d

About The Position

ConvenientMD is hiring a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, this role supports patient registration, record updates, payment collection, reservations, and timely patient flow. The position is suited to someone who enjoys working with people, staying organized, and multitasking in a fast-paced healthcare environment.

The Medical Receptionist welcomes and assists patients in person and by phone, handles registration and insurance or billing questions, collects payments, coordinates reservations and referrals, and performs front-desk and administrative duties. The role also requires learning the clinic’s services and associated costs, using reservation and electronic medical record systems, and following established protocols, including those supporting occupational health partners.

The role requires 12-hour shifts, including regular weekend work and flexibility for nights and holidays. Team members may need to work at other ConvenientMD locations within an hour of their primary clinic and travel for training shifts within that distance. Full-time, part-time, and per-diem schedules are described in the posting.

Requirements

• High school diploma or GED.
• Availability to work 12-hour shifts.
• For full-time schedules: three 12-hour shifts per week, including at least four Saturday or Sunday shifts per month.
• For part-time schedules: two 12-hour shifts per week, including at least two Saturday or Sunday shifts per month.
• For per-diem schedules: four 12-hour shifts per month, ideally one shift each week.
• Flexibility to work nights, weekends, and holidays.
• Ability to work at other clinic locations within the specified travel distance when needed and travel for training shifts.
• Proactive, confident written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally.
• Attention to detail and strong organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate as part of a team and work independently with initiative and enthusiasm.
• Analytical and problem-solving skills, including the ability to comprehend, interpret, and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic insurance processes.
• Experience using electronic records management software and other programs used for medical registration and collection of HIPAA documentation.
• Experience with insurance billing and coding information.

Responsibilities

• Welcome and greet patients and visitors in a friendly, professional manner, and assist them in person and over the phone.
• Register patients, complete required forms, and update new and existing patient records accurately.
• Respond to insurance and billing inquiries with clear information.
• Assist ill or distressed patients as needed using available resources.
• Collect payments, insurance co-pays, and prescription charges in accordance with clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payment.
• Coordinate with the healthcare team to support patient flow and efficient clinic operations.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Schedule specialist referrals when needed for patient follow-up.
• Navigate multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Maintain an organized, tidy, and welcoming reception area.
• Perform administrative tasks such as photocopying, filing, and maintaining daily activity logs.
• Learn the clinic’s scope of services and the costs associated with those services.
• Use reservation scheduling and electronic medical record software.
• Work 12-hour shifts according to the applicable full-time, part-time, or per-diem schedule, including required weekend shifts and flexibility for nights and holidays.
• When needed, work at a minimum of three other ConvenientMD locations within one hour’s travel distance of the primary clinic.
• Travel to training shifts outside the primary clinic within a one-hour commute.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED