Medical Receptionist

ConvenientMD • Belmont, NH

6d • Onsite

About The Position

At ConvenientMD, the Medical Receptionist is the first point of contact for patients and visitors arriving at a clinic. Working alongside the clinical team, this role greets patients, completes registrations, updates patient records, collects payments, and helps ensure patients with and without reservations are seen in a timely manner. The position is suited to someone interested in customer service or beginning a career in healthcare who enjoys working with people, staying organized, and multitasking.

The Medical Receptionist supports patient interactions, payment collection, clinic coordination, front desk operations, and familiarity with ConvenientMD services and technology. The role requires 12-hour shifts and flexibility to work nights, weekends, and holidays. Depending on employment arrangement, the required schedule is three shifts per week for full-time, two shifts per week for part-time, or four shifts per month for per diem. Weekend shifts are required at the stated monthly frequency for full-time and part-time employees. When needed, the employee must work at least three other ConvenientMD locations within an hour of the primary clinic and travel within an hour for training shifts.

Requirements

• High school diploma or GED.
• Availability to work 12-hour shifts in consecutive or non-consecutive days.
• Full-time schedule: three 12-hour shifts per week, including at least four Saturday or Sunday shifts per month; part-time schedule: two 12-hour shifts per week, including at least two Saturday or Sunday shifts per month; per-diem schedule: four 12-hour shifts per month, ideally one per week.
• Flexibility to work nights, weekends, and holidays.
• When needed, ability to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel within a one-hour commute for training shifts outside the primary clinic.
• Proactive and confident written and verbal communication; ability to raise concerns and communicate directly and professionally with patients and colleagues.
• Strong organizational skills and attention to detail, with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, authentic, patient-focused approach and ability to support a sense of belonging.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate effectively as part of a team and work independently with initiative.
• Strong analytical and problem-solving skills, including ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and other programs for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Greet patients and visitors in a welcoming, professional manner and assist them in person and over the phone.
• Register patients efficiently and ensure required forms are completed accurately.
• Update new and existing patient records.
• Respond to insurance and billing inquiries with clear information.
• Assist ill or distressed patients as needed using available resources.
• Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payment collection.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Collaborate with the healthcare team to support patient flow and efficient clinic operations.
• Schedule specialist referrals when needed for patient follow-up.
• Navigate multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and tidy.
• Perform administrative tasks such as photocopying, filing, and maintaining daily activity logs.
• Learn the scope of ConvenientMD services and the costs associated with them.
• Use reservation scheduling and electronic medical record systems.
• Travel to other nearby ConvenientMD locations when needed and travel for training shifts.
• Work required 12-hour shifts, including nights, weekends, and holidays as needed.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED