Medical Receptionist

Pediatric Associates Family of Companies • Richmond, TX

35d

About The Position

Pediatric Associates Family of Companies is seeking a Medical Receptionist to welcome patients and visitors, support their arrival and departure, maintain accurate patient information, collect payments, and provide requested information. The role supports pediatric primary care and may involve working in the office or remotely/through telework, as well as travel to other office locations when needed. Designated float staff may be assigned to multiple locations.

The receptionist checks patients in and out, verifies insurance, posts charges and payments, reconciles transactions, scans and uploads documents, handles mail and company documents, and maintains clean work and waiting areas. The role also includes participating in staff and educational meetings and protecting confidential patient information in accordance with organizational policies and applicable regulations.

Requirements

• An active, valid driver’s license upon hire and throughout employment.
• Ability to learn and follow Pediatric Associates procedures, policies, and protocols.
• Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff.
• Ability to read, comprehend, and follow oral and written instructions.
• Ability to interact effectively, support staff, and maintain professional working relationships.
• Excellent customer service and professional, friendly patient reception skills.
• Professional phone skills and the ability to speak clearly and concisely.
• Good judgment and ability to maintain patient confidentiality.
• Ability to file alphabetically and numerically.
• Experience using computer systems, scanners, printers, and fax machines.
• Ability to perform the listed physical activities and sensory tasks, and to wear personal protective equipment.

Nice To Haves

• At least one year of experience in a medical office setting is preferred.
• Knowledge of computers and medical terminology is desired.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Check in patients by updating demographics, insurance, primary care provider, and pharmacy information; collecting copayments and balances; and providing consent forms and health questionnaires.
• Check out patients, collect additional balances, and provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
• Verify patient insurance using Batch Eligibility or on-demand verification, and contact patients when insurance is inactive or their primary care provider is inappropriate.
• Post patient charges and payments and complete charge and payment reconciliation.
• Scan and upload documents through the Document Management system.
• Sort and deliver mail and Pediatric Associates documents received by courier.
• Maintain a clean work area and patient waiting area.
• Participate in staff and educational meetings.
• Adhere to information security policies and protect sensitive information, including ePHI and PHI.

Benefits

• $1,000 sign-on bonus for eligible external new hires; internal transfers, agency candidates, temporary staff, contractors, and individuals converting from agency to direct employment are not eligible.
• Reimbursement for travel to other office locations as outlined by company policy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed