Medical Receptionist

McIver Urological Clinic • Jacksonville, FL

8d

About The Position

McIver Clinic, a provider of urological care in Jacksonville since 1921, operates multiple locations throughout the greater Jacksonville area and has more than 27 providers. The Medical Receptionist supports front office operations by welcoming patients, handling calls, checking patients in and out, verifying demographic and insurance information, confirming referrals, and assisting with general administrative duties. The role calls for strong customer service, attention to detail, and appropriate handling of confidential patient information. Occasional travel between division offices is required; a valid driver’s license and satisfactory motor vehicle record are required for this responsibility.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Professional and customer-focused approach when interacting with patients and visitors.
• Ability to handle confidential and sensitive information appropriately.
• Basic computer skills and ability to learn electronic health record and office systems.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced office environment.
• Valid driver’s license and satisfactory motor vehicle record (MVR) for occasional travel between division offices.

Responsibilities

• Greet patients and visitors promptly and professionally upon arrival.
• Answer incoming phone calls, direct calls to the appropriate departments, and relay messages to staff.
• Check patients in and out for scheduled appointments.
• Collect and verify patient demographic and insurance information, updating records as needed.
• Confirm referrals and assist with obtaining necessary patient documentation.
• Provide general assistance and respond to patient and visitor inquiries.
• Maintain a clean, organized, and presentable reception area and waiting room.
• Monitor visitor access and ensure individuals are directed to the appropriate areas of the practice.
• Maintain front desk supplies and assist with general administrative tasks.
• Communicate effectively with patients, providers, and other team members to support daily office operations.
• Maintain patient confidentiality and comply with HIPAA requirements and applicable company policies.
• Travel between division offices occasionally, as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED