Medical Receptionist

ConvenientMD • Belfast, ME

11d • $20 - $24 • Onsite

About The Position

ConvenientMD is hiring a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, the receptionist greets patients, completes registrations, updates patient records, collects payments, and helps ensure patients with and without reservations are seen promptly. The role is suited to someone interested in customer service or starting a career in healthcare who enjoys working with people, staying organized, and multitasking.

The receptionist supports patient interactions, clinic coordination, front desk administration, and use of the organization’s technology and service information. They help maintain efficient patient flow, communicate clearly about insurance and billing, and handle patient information confidentially in accordance with HIPAA requirements.

The position requires 12-hour shifts. Full-time employees work three shifts per week, including at least four Saturday or Sunday shifts per month. Flexibility to work nights, weekends, and holidays is required. When needed, employees must be able to work at a minimum of three other ConvenientMD locations within one hour of their primary clinic and travel within one hour for training shifts.

Requirements

• High school diploma or GED.
• Ability to work three 12-hour shifts per week for full-time employment, with at least four shifts per month on a Saturday or Sunday.
• Flexibility to work nights, weekends, and holidays.
• When needed, ability to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts within a one-hour commute of the primary clinic.
• Proactive and confident written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally.
• Strong organizational skills and attention to detail; ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate as part of a team and work independently with initiative.
• Strong analytical and problem-solving skills, including ability to interpret and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic insurance processes.
• Experience using electronic records management software and other programs for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Welcome and greet patients and visitors professionally, and provide assistance in person and over the phone.
• Register patients and ensure required forms are completed accurately.
• Update new and existing patient records.
• Respond to insurance and billing inquiries with clear information.
• Assist ill or distressed patients as necessary using available resources.
• Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payments.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Collaborate with the healthcare team to support patient flow and clinic operations.
• Schedule specialist referrals as needed for patient follow-up.
• Use multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and welcoming.
• Perform administrative tasks such as photocopying, filing, and maintaining daily activity logs.
• Learn the scope of services provided at ConvenientMD and the costs associated with them.
• Use software systems for reservation scheduling and electronic medical records.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED