Medical Receptionist

CareAbout•Jefferson Township, NJ

7d•$15 - $23•Onsite

About The Position

The Medical Receptionist performs front desk activities that support the Center and professional staff, including answering phones, greeting patients, and completing patient check-in and check-out services as directed by the Practice Manager. The role supports efficient patient registration and checkout through use of the Practice Management system and helps maintain patient records and front office operations. The position also involves collecting and reconciling payments, handling insurance and referral matters, filing documents, and maintaining confidentiality when working with medical records and patient information. The employee may room patients, perform charge entry, and complete other job-related duties as assigned. The role is located in Newton, New Jersey. Employees are required to wear appropriate personal protective equipment, including face masks, gloves, and gowns as appropriate.

Requirements

High school graduate or equivalent.
Computer literacy.
1–2 years of previous customer service, data entry, administrative, office management, or clerical experience.
Knowledge of business office procedures.
Knowledge of grammar, spelling, punctuation, and basic arithmetic.
Medical insurance and medical billing skills.
Ability to operate office equipment.
Strong organizational and leadership skills.
Ability to answer telephones pleasantly and helpfully using a multi-line telephone system.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
Ability to speak clearly and concisely and to read, understand, and follow oral and written instructions.
Exceptional customer service skills.
Ability to sort and file materials using alphabetic or numeric systems.
Ability and willingness to help patients with check-in and check-out.
Ability to perform work requiring hand dexterity, prolonged sitting, and occasional stooping, bending, and stretching.
Manual dexterity sufficient to use a keyboard, calculator, telephone, copier, and other office equipment.
Normal-range hearing for telephone contact and ability to view computer screens for long periods.
Ability to work in an environment that may be stressful.
Ability to meet the physical demands of regularly walking, bending, sitting, talking, lifting, hearing, standing, and using hands and arms to operate general office equipment.
Ability to occasionally lift or move 10–25 pounds.
Close vision and ability to adjust focus.
May need to travel to healthcare practices.

Nice To Haves

Experience working in a health or other public-sector organization.

Responsibilities

Assist with or complete front desk operations and use the Practice Management system to support patient registration and checkout.
Greet patients and verify or enter demographic information into the Practice Management system.
Collect and enter valid license and insurance information.
Collect and post co-payments and payments made at the time of service.
Maintain and organize patient documents and files.
Answer phones, schedule appointments, and take messages.
Reconcile co-payments and payments collected at the time of service each day.
File, label, and send inbound and outbound faxes.
Maintain confidentiality and use discretion when handling patient medical records and information.
Perform charge entry, as needed.
Complete referrals to specialists.
Process prior authorization requests from patients or providers.
File paperwork.
Room patients after check-in when the provider is ready to treat them.
Perform miscellaneous job-related duties as assigned.