Medical Receptionist

Pediatric Associates Family of Companies • Coral Springs, FL

15d

About The Position

The Medical Receptionist serves patients and visitors by greeting them in a friendly, welcoming manner upon arrival at the office. The role completes and updates required patient information, collects payments, provides requested information, and discharges patients after appointments with pertinent information and follow-up appointments. This is a patient-facing position that may rotate between office and remote/telework settings and may require travel to other office locations.

Requirements

• Maintain an active and valid driver's license upon hire and for the duration of employment.
• Ability to learn and follow Pediatric Associates procedures, policies, and protocols.
• Proficient grammar, spelling, and verbal communication skills for communicating with patients, providers, and staff.
• Ability to read, comprehend, and follow oral and written instructions.
• Ability to interact effectively, support staff, and maintain professional working relationships.
• Provide excellent customer service and greet and receive patients and visitors professionally and pleasantly.
• Maintain professional phone skills and etiquette and speak clearly and concisely.
• Use good judgment and maintain patient confidentiality.
• Ability to file alphabetically and numerically.
• Experience using a computer system, scanner, printer, and fax.
• Ability to perform the stated physical activities, including reaching, manual dexterity, standing, sitting, and lifting or carrying up to 10 pounds.
• Ability to meet the stated sensory and vision requirements and wear personal protective equipment.

Nice To Haves

• At least one year of experience in a medical office setting is preferred.
• Knowledge of computers and medical terminology is desired.

Responsibilities

• Check in patients, updating demographics, insurance information, primary care provider, and pharmacy; collect co-pays and patient balances; and provide consent forms and appropriate health questionnaires.
• Check out patients, collect additional balances, and provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
• Verify patient insurance through Batch Eligibility or on demand, and contact patients when insurance is inactive or the primary care provider is not appropriate.
• Post patient charges and payments and complete charge and payment reconciliation.
• Scan and upload documents through the Document Management system.
• Sort and deliver mail and prior authorization documents received by courier.
• Maintain a clean work area and patient waiting area.
• Participate in staff and educational meetings.
• Protect sensitive information, including ePHI and PHI, in accordance with organizational policies and applicable regulations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed