Medical Receptionist

MultiCare Health System • Burien, WA

20d

About The Position

The Medical Receptionist is the first in-person point of contact for patients at the medical practice and is responsible for clinic-assigned front office duties. This intermediate-level position requires excellent customer service, discretion, good judgment, a pleasant and professional manner, and an articulate phone voice. The role interacts with patients, families, co-workers, physicians, and the general public.

Duties vary and may include greeting patients, answering and directing phone calls, assisting patients and families, scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation and balancing, and operating basic office equipment. The position is full-time (1.0 FTE), with a day shift schedule Monday through Friday.

Navos, part of MultiCare’s Behavioral Health Network, provides behavioral health care for people of all ages, including mental health and substance use disorder treatment, inpatient psychiatric care, residential treatment, and community-based programs.

Requirements

• Customer service experience.
• At least one year of clerical and/or receptionist experience, or six months of experience in a medical setting.
• Post-high-school office procedures are preferred.
• A degree or relevant certificate (such as Medical Office Assistant, Medical Assistant, or Health Unit Coordinator) may be substituted for experience.
• Excellent customer service skills, discretion, good judgment, a pleasant and professional manner, and an articulate phone voice.

Nice To Haves

• Post-high-school office procedures.

Responsibilities

• Greet patients and serve as the practice’s first in-person point of contact.
• Answer phones and direct calls.
• Assist patients and families.
• Perform scheduling and registration.
• Enter charges and post payments.
• Perform batch balancing and cash reconciliation or balancing.
• Operate basic office equipment.

Benefits

• Competitive salary.
• Medical benefits.
• Dental benefits.
• Retirement benefits.
• Paid time off.
• Competitive tuition assistance.
• Career development.
• Employee Assistance Programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed