Medical Receptionist

Adelson Eye and Laser Center (AELC)•Northville Charter Township, MI

15d

About The Position

The Medical Receptionist is the first point of contact for patients and visitors at Adelson Eye & Lasik Center. The role creates a welcoming environment and supports smooth medical office operations by managing check-in and check-out, calls and emails, scheduling, patient information, concerns, and administrative tasks such as accurate data entry. The position works Monday through Friday and one Saturday per month.

Requirements

High school diploma or equivalent years of related experience.
Strong reliability, attendance, and punctuality.
Sound judgment in responding to inquiries and understanding when to route inquiries to the next level.
Strong interpersonal and communication skills.
Attention to detail and accuracy in data entry and insurance verification.
Strong organizational skills.
Basic understanding of healthcare insurance payors and programs.
Ability to multitask in a fast-paced environment.
Familiarity with healthcare regulations, including HIPAA and privacy laws.
Basic math and cash-handling skills.
Excellent customer service skills.

Nice To Haves

Nextech/ICP experience.
At least one year of medical office experience.
Understanding of medical terminology.

Responsibilities

Greet patients warmly and verify appointment details.
Collect required documentation, including identification, insurance cards, and referral forms.
Book, confirm, and reschedule appointments.
Verify insurance eligibility and benefit coverage for office visits, procedures, and tests.
Collect copayments and outstanding balances, calculate and communicate patients’ financial responsibility, and document transactions in the practice management system.
Explain billing procedures.
Enter data accurately in the practice management system and verify existing information.
Prepare charts before clinic as needed, including printing routers and face sheets.
Complete medical records requests received directly from patients.
Complete appointment rescheduling queue tasks in a timely manner.
Monitor and complete appointment recall and reminder tasks according to practice SOP.
Answer phones and respond to inquiries.
Relay messages between patients and clinical staff.
Maintain protected health information in accordance with HIPAA/PHI guidelines and maintain patient confidentiality.
Handle paperwork, including consent forms and HIPAA compliance documentation.
Interact with internal and external customers in a caring and respectful manner.
Accept deliveries of packages, mail, and supplies from outside vendors.
Keep the reception area clean, organized, and welcoming.
Provide clear information about services, wait times, and policies.
Address patient concerns professionally and respectfully.
Photocopy and fax records and forms according to established policies and procedures.
Participate in orientation and instruction of new administrative personnel as requested by management.
Complete additional tasks and projects as directed to contribute to the team.
Attend daily huddles and regularly scheduled team meetings.
Participate in onboarding and training new front desk associates and other administrative team members as assigned.