Medical Receptionist - Primary Care Neighborhood Family

Trinity Health•Baltimore, MD

About The Position

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to serve as a first point of contact for patients and visitors in the office and by phone, and as a liaison between external customers and medical staff. The role helps patients obtain needed services, gathers and communicates patient and office-visit information, and supports efficient patient flow and appropriate billing. The receptionist contributes to a positive patient experience while supporting daily office operations and patient care.

Requirements

High school diploma or GED, or be between 15 and 17 years old with a valid work permit from the high school.
One to two years of experience in a medical or physician office or customer service environment is preferred.
No credentials or licensure are required.

Nice To Haves

Coursework in insurance or billing, medical practice education, or seminars is preferred but not required.
One to two years of experience in a medical or physician office or customer service environment is preferred.

Responsibilities

Welcome patients and visitors professionally and compassionately.
Check patients in and verify registration and insurance information.
Schedule, confirm, and reschedule appointments.
Answer phones, respond to inquiries, and route messages appropriately.
Collect payments and support accurate billing processes.
Assist with patient communications, paperwork, and MyChart support.
Maintain patient records and support day-to-day office operations.
Partner with providers and clinical staff to support a smooth patient experience.
Greet, instruct, and assist customers in obtaining needed services within the office and IHA.
Obtain and communicate necessary patient and office-visit information to billing staff.
Facilitate efficient patient flow through the office and appropriate billing for services.