Medical Receptionist

CareAbout•North Brunswick, NJ

16d•$16 - $23

About The Position

The Medical Receptionist performs front-desk activities that support the Center and professional staff, including answering phones, greeting patients, and completing essential services such as check-in and check-out as directed by the Practice Manager. The role uses the Practice Management system to support patient registration and checkout, handles demographic, license, and insurance information, and collects and reconciles patient payments. Additional duties include maintaining patient documents and files, scheduling appointments, taking messages, processing faxes, completing specialist referrals and prior authorization requests, and potentially entering charges. The receptionist may also room patients when they are checked in and the provider is ready to see them. The position requires discretion when handling confidential medical records and information and may include other miscellaneous duties as assigned. The work involves frequent use of office equipment and a computer, extended periods viewing computer screens, and may take place in a stressful environment. It may also require prolonged sitting, stooping, bending, stretching, and manual dexterity.

Requirements

High school graduate or equivalent.
Computer literacy.
1–2 years of previous customer service, data entry, administrative, office management, or clerical experience.
Knowledge of business office procedures.
Knowledge of grammar, spelling, punctuation, and basic arithmetic.
Medical insurance and medical billing skills.
Ability to operate office equipment, including a multi-line telephone system.
Strong organizational and leadership skills.
Ability to answer telephone calls in a pleasant and helpful manner.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
Ability to speak clearly and concisely.
Ability to read, understand, and follow oral and written instructions.
Exceptional customer service skills.
Ability to sort and file materials correctly using alphabetic or numeric systems.
Ability and willingness to help patients with check-in and check-out.
Manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other necessary office equipment.
Normal-range hearing for telephone contact.
Ability to view computer screens for long periods.
May require hand dexterity for telephone and office machine operation, prolonged sitting, and stooping, bending, and stretching to access files and supplies.

Nice To Haves

Experience working in a health or other public-sector organization.

Responsibilities

Assist with or complete front-desk operations and use the Practice Management system to support efficient patient registration and checkout.
Greet patients and verify or enter demographic information in the Practice Management system.
Collect and enter valid licenses and insurance information.
Collect and post co-payments and payments made at the time of service.
Maintain and organize patient documents and files.
Answer phones, schedule appointments, and take messages.
Reconcile co-payments and payments collected at the time of service daily.
File, label, and send inbound and outbound faxes.
Maintain confidentiality and use discretion when handling patients’ medical records and information.
Perform charge entry when needed.
Complete referrals to specialists.
Process prior authorization requests from patients and/or providers.
File paper documents.
Room patients after check-in when the provider is ready to treat them.
Perform miscellaneous job-related duties as assigned.