Medical Receptionist

Los Angeles Center for Ear, Nose, Throat and Allergy•Los Angeles, CA

About The Position

The Medical Receptionist is the first point of contact for patients and visitors and is expected to provide respectful, compassionate, friendly, and helpful service. The role helps make patients’ interactions with LA CENTA comfortable and convenient and creates a positive first impression. The receptionist manages reception and telephone communications, supports appointment scheduling and patient records, coordinates with clinical staff, and handles patient information in accordance with HIPAA guidelines.

Requirements

High school diploma or GED.
1–2 years of PBX/operator or switchboard experience.
At least 1 year of front-desk or patient experience in a medical setting.
General knowledge of HIPAA and CPT codes.
Excellent communication skills with patients, physicians, and staff.
Excellent organizational, interpersonal, and decision-making skills.
Ability to work in a relatively unsupervised environment with a high degree of accuracy.
Computer literacy and ability to type at least 40 words per minute.
Ability to travel to other clinic locations in the greater Los Angeles area as needed.

Nice To Haves

Fluency in English and Spanish.
Experience in an Ear, Nose, Throat, and Allergy specialty clinic.

Responsibilities

Welcome and greet patients and visitors in person or by telephone; answer or refer inquiries.
Verify insurance eligibility, patient demographics, and insurance information, and ensure appropriate forms are signed and dated.
Schedule appointments and maintain accurate daily schedules.
Notify back-office staff when patients arrive, as applicable, and alert the Manager or Supervisor about service delays.
Prepare lab requisition forms as requested by physicians and scan radiology and lab requisitions into patient files, as applicable.
Record outcomes of reminder calls for procedures, radiology, labs, and in-office appointments in AdvancedMD.
Help patients by anticipating anxieties, answering questions, and maintaining the reception area, as applicable.
File and retrieve patient records and request records as needed for physicians.
Obtain, record, and update personal and financial information for patient accounts.
Respond appropriately to emergencies and handle emergency calls according to site-specific policies.
Maintain confidentiality and use, protect, and disclose protected health information according to HIPAA guidelines.
Follow policies and procedures, report needed changes, and adhere to safety policies and procedures.
Assist with creating new-patient welcome packets.
Provide customer service demonstrating LA CENTA’s commitment to quality, care, and concern for internal and external customers.
Operate switchboards and follow site-specific opening and closing procedures, if applicable.
Handle telephone communications, including scheduling appointments and allergy testing and obtaining test authorizations.
Route calls to appropriate departments, take accurate messages, and forward them promptly.
Maintain accurate directories of providers’ telephone numbers.
Maintain awareness of department responsibilities to process calls efficiently.
Act as a translator for patients when needed and as requested by physicians, if applicable.
Assist with entering information into the EMR system.
Inform physicians when consults are requested.
Report urgently needed switchboard equipment repairs to the Supervisor or Manager.
Use discretion when discussing internal clinical policies and procedures with patients.
Perform other duties as assigned.