Medical Receptionist

Summit Health • Clark, NJ

6d

About The Position

The Patient Service Representative (PSR) welcomes patients at CityMD and provides exemplary customer service. The role registers patients, coordinates with the care team to support timely patient turnaround, responds to patient questions and concerns in person and by telephone, and completes paperwork associated with patient registration.

The position includes coordinating appointments and intake, maintaining patient information and medical records, handling insurance information and payments, and communicating with site leadership about waiting-room times and patient inquiries. It requires frequent computer use and the ability to sit and stand for periods of time.

Requirements

• High school degree or GED.
• Welcoming, positive, can-do attitude with patients and coworkers.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Computer proficiency and strong keyboarding skills, approximately 55 wpm.
• Flexible and adaptable in a continuously evolving environment.
• Passion for helping others in a healthcare environment.
• Ability to interact effectively with physicians, patients, and other staff members.
• Bilingual language skills may be required or preferred depending on site location.
• Ability to sit and stand for periods of time; heavy computer use is required.

Nice To Haves

• Experience in a high-volume or high-intensity service industry, such as hospitality, restaurants, hospitals, medical offices, or retail.
• Bilingual language skills, depending on site location.

Responsibilities

• Greet and welcome patients.
• Organize and coordinate patient intake and other appointments.
• Accurately enter and update patient information in the system.
• Assist patients with completing paperwork when necessary.
• Scan, update, and file medical records.
• Answer phone calls and respond to questions promptly and politely.
• Process medical insurance information, verify patient eligibility, and address insurance questions, liaising with the Billing department as appropriate.
• Handle cash and co-payments accurately and responsibly.
• Provide outstanding customer service to every patient.
• Inform the site manager or assistant site manager about waiting-room wait times, patient inquiries, and related matters.

Benefits

• Medical coverage
• Dental coverage
• Life insurance
• Disability coverage
• Vision coverage
• Flexible spending account (FSA)
• 401(k) savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED